MediaMonkey forum

hi,
I can't play any music on my galaxy s7 edge on mediamonkey pro anymore, I didn't format my card or anything, I think I did an over the air update of the card, I can't reformat it, I have lots of apps and photos will take lots of ours to clear out to do a reformat if required and not sure how to do properly, is there any solution to this? I really move MM, ive been trying to sync over the air but have had Issues, I will try to set that up instead and have it save on my sd card as I have little space on onboard memory... any advice on how to get my music back to me, the album art shows up, everything shows fine, just the music won't play!

Hi,

I have the same problems on my galaxy S5 with Android 6.0.1.
Rights were given to access the SD Card, but no file is played.
I can browse with MMA into the directories of the SD Card. But if I select any file to be played I get the error message.
The same file located on the internal memory works fine and plays without any issue.

I just formatted and encrypted the SD Card and cleaned the MMA installation and all folders on the internal memory. Issue is still there.

Update: Downgraded to 624 and with this version no problems occur.

No problem here on a Galaxy S5. Which version of MMA are you using?

Hi Cyd and Vukrakas,

I've tested with both an S5 mini (Android 5) and S7 (Android 6) and wi-fi sync / playback works correctly with both (MMW 4.1.15.1830 / MMA 1.3.0.685). Does the problem occur when syncing with those versions? If yes, can you please run MMA, initiate playback of a track and then when it fails to play, generate a log (MMA Menu > About > Send logs) and post the log ID to this thread.

Thank you!

-Rusty

p.s. in the past we've occasionally seen problems when MMA is installed on Android x and works correctly, but then experiences trouble when the device updates to Android X+1 (due to changes in how the OS identifies the SD card). But neither of you mentioned this scenario.

Hi Rusty,

I was using MMW 4.1.15.1830 and MMA 1.3.0.684. Did you test with the internal memory (working) or with a SD Card (not working)?

I just updated MMA. I noticed that if I switch from MMA 1.2.0.624 to MMA 1.3.0.685 a popover appears with "Upgrading paths format in database." Could this be the reason?
The problem still appeared. I uploaded a log ECQAKEYHC2.

PS: I'm using USB sync.

PPS: Any idea where I can get MMA 1.2.0.624 again? Yesterday it was available in the playstore. But today I can get only 1.3.0.685 which is not working any more

I'm having this same problem only recently, having run MMA fine for years.

I just submitted my logs #YRDF8DUPDT.

HTH

Thanks for the logs. We're looking into this--tracking at http://www.ventismedia.com/mantis/view.php?id=14167

btw, have any of you encrypted your SD card / used adopted storage?

-Rusty

Yes...my external sd card is encrypted per corporate policy. However this has always been the case and I'm not aware of any tweaks they've made recently.

My device and the SD card is encrypted, too.

As written some posts ago the issue didn't appear with MMA 1.2.0.624. Since MMA 1.3.0.684 all links to the encrypted SD card are broken. Using the internal encrypted memory of the phone MMA works with both versions.

Syncing from MMW to the SD card is working and the files are created on the phone. But they can't be played in MMA. In folder mode all music files are listed, but can't be played. If i use the Samsung of Google player app all music files can be played.

Between the tests no firmware update or other changes happend.

Hi,
to build 1.3.0.686 I have added new option "Use different path for playback" to Developer Options(About MediaMonkey -> tap to MMA icon).
The option also turns on automatically when bug occurs(after current track is skipped for first time).
Let me know whether it is working when this option is enabled.
Thanks.

[EDIT: we're the fix isn't quite ready so it'll be posted after a bit more work]

Hi Martin,

Is the build 1.3.0.686 available as beta? In google playstore I can see only 685 as beta
If you need a beta tester you can send me a link to the apk file.

No it is not yet available, we are hammering few more tweaks.

I wanted to chime in and say that I am having the exact same issue described by the others in this thread.

MMA can read the meta-data on the files on the card, it just can't play them. All files appear to be present in the Album/Artist browser, but when attempting to play them MMA just skips over them while the message "Skipping inaccessible tracks" is displayed.

Example behavior w/ log IDs generated:

1) Attempt to play album stored on SD card, nothing is played--all files skipped through in order.
Log ID: ZFUW3K4FQB

2) Two sample MP3s are copied to /Music directories on both internal storage + SD card. MMA can read the meta-data from the files on the SD card. For example, when displaying the album by selecting Albums on the home screen, MMA sorts them properly--all four files are visible under the same album/artist, and correct song titles are displayed. However, when playing entire album th first two songs (on internal storage) play correctly, then MMA skips over the final two (on SD) without playing.
Log ID: CZPAXJPLI2

Android 7.0 on Galaxy S7 Edge w/ 64GB encrypted SD card
MMA 1.30.0.0685

Hi,

We've just posted a beta build (1.3.0.691) to the play store which fixes this issue. Can you please give it a try and confirm whether it solves the problem for you?

Thanks.

-Rusty

So far, so good. Will continue testing over the next few days.
Thanks for the quick turn-around