[SOLVED] Can't sync iPod touch

Get answers about syncing the current release of MediaMonkey with iPods and other devices.

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dougweller
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[SOLVED] Can't sync iPod touch

Post by dougweller » Mon Apr 09, 2018 4:58 am

I've got the latest model touch with IoS 103.3 and iTunes 12.6.
None of the instructions I can find match the menus in my iPod and iTunes and I'm failing miserably to get music onto my iPod.
I can drop music into iTunes from my hard disc, but even that I can't seem to copy to my iPod.
Thanks
Doug
Doug Weller

Lowlander
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Re: Can't sync iPod touch

Post by Lowlander » Mon Apr 09, 2018 9:58 am

Did you read: http://www.mediamonkey.com/wiki/index.p ... zation/4.0

The key is that iTunes doesn't try to sync when you connect your iPod. Then use MediaMonkey to setup what you want to sync in the Device Profile (should be shown in the Media Tree when device is connected) and start sync.
Lowlander (MediaMonkey user since 2003)

dougweller
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Re: Can't sync iPod touch

Post by dougweller » Mon Apr 09, 2018 1:33 pm

Thanks. It's that page that made me need to come here. What's a "Summary tab of your device"? Ah, you have to click on a symbol which isn't actually near where it says iPod in iTunes. Ok, I've done that. I can't find "Options > Auto-Conversion", but that's not my main problem. My main problem now is that having done all that, it's stuck on copying the first one.
Doug Weller

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Re: Can't sync iPod touch

Post by Lowlander » Mon Apr 09, 2018 1:53 pm

Tools > Options > Portable Device Sync and then the Options tab, Auto conversion sub-section.

Which version of MediaMonkey?
Lowlander (MediaMonkey user since 2003)

dougweller
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Re: Can't sync iPod touch

Post by dougweller » Mon Apr 09, 2018 3:39 pm

I thought I'd replied. Version: 4.1.19.1859
I think I've done it all now, although the menu isn't quite as described. But MM is still stuck copying the first file, although I disconnected my iPod, shut MM, opened MM and reconnected my iPod to see if that helped. No difference.
Doug Weller

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Re: Can't sync iPod touch

Post by Lowlander » Mon Apr 09, 2018 3:52 pm

Try a restart of the PC and iPod.
Lowlander (MediaMonkey user since 2003)

Peke
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Re: Can't sync iPod touch

Post by Peke » Mon Apr 09, 2018 4:33 pm

Hi,
You should also try to update to latest Beta as it contains tweaks and fix for iPhone plugin.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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dougweller
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Re: Can't sync iPod touch

Post by dougweller » Tue Apr 10, 2018 7:00 am

Rebooted everything, downloaded the beta, but it's still sticking on the first file.
Doug
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Re: Can't sync iPod touch

Post by Peke » Tue Apr 10, 2018 9:24 am

Hi,
Hmmm, interesting. Can you please open support ticket and supply us with debug log as described at https://www.mediamonkey.com/forum/viewt ... ?f=12&t=69
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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yarguy
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Re: Can't sync iPod touch

Post by yarguy » Tue Apr 10, 2018 11:11 am

Have you tried different "first" files?
dougweller wrote: it's still sticking on the first file.
Doug

dougweller
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Re: Can't sync iPod touch

Post by dougweller » Tue Apr 10, 2018 11:24 am

It doesn't seem to matter what is the first file. I'll try to send a debug log, not exactly easy!
Doug Weller

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Re: Can't sync iPod touch

Post by Lowlander » Tue Apr 10, 2018 11:46 am

May not seem like it, but it is:
1) Download & install debug version of MediaMonkey
2) Download & run DBGView
3) Start MediaMonkey
4) Do whatever the problem is
5) Once problem occurs, save DBGView and attach it to a Support Ticket (ZIP it if large)

Steps 1, 3 & 4 are steps you've already done, now just with the debug version of MediaMonkey.
Lowlander (MediaMonkey user since 2003)

dougweller
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Re: Can't sync iPod touch

Post by dougweller » Wed Apr 11, 2018 9:44 am

Thanks again, I've submitted a bug report.
Doug
Doug Weller

dougweller
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Re: Can't sync iPod touch

Post by dougweller » Sat Apr 28, 2018 11:15 am

Nothing yet from MediaMonkey. When I click on the link I was given to check progress, http://www.mediamonkey.com/support/inde ... -657-81456, I get http://www.mediamonkey.com/support/inde ... -657-81456 which tells me to login. But there's no way to login, and being logged in here doesn't seem to matter. I've always been very happy with MediaMonkey, but this makes me wonder if I should look elsewhere.
Doug
Doug Weller

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Re: Can't login to check progress on my support ticket

Post by Lowlander » Sat Apr 28, 2018 12:12 pm

Lowlander (MediaMonkey user since 2003)

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