Knowledgebase: Install and Config
Error Message: 'There was a problem with updating database to the newest version'
Updated by Stephen Platt on Nov 11, 2014

This message relates to errors in the MediaMonkey database that can cause problems during an upgrade. These problems can usually be avoided by following these steps:

  1. Enable viewing of hidden files and folders in windows explorer (Open Windows Explorer a.k.a. "My Computer", go to Folder View options, and enable 'Show hidden files and folders').
  2. Find the file MM.DB and delete it. (For the file location see the end of this article)
  3. Install the version of MediaMonkey that was previously working from
    http://www.mediamonkey.com/support/index.php?/Knowledgebase/List/Index/16/software
    and run the program. Go to File -> Maintain Library, ensure that "Compact database" is checked, then hit OK.
    (For later versions of MediaMonkey you will want to check "Optimize database" or "Optimize database (complete)".)
  4. Go to C:\Program Files\MediaMonkey\ and delete the "Scripts" folder.
  5. Install the latest version of MediaMonkey and start it.

If you're still receiving database errors at this point, it means your database is corrupt and you'll need to create a new one. You can also follow these steps if you don't mind creating a new database (this means you'll have to rescan your music into MediaMonkey, and and that various features of your library such as playlists and playcounts will be gone). To start with a new database follow these steps:

  1. Enable viewing of hidden files and folders in windows explorer. (Open Windows Explorer a.k.a. "My Computer", go to Folder View options, and enable 'Show hidden files and folders').
  2. Find the file MM.DB and delete it.
  3. Find the file MediaMonkey.mdb and rename the file to mediamonkey99.mdb
  4. Go to C:\Program Files\MediaMonkey\ and delete the "Scripts" folder.
  5. Install MediaMonkey and run it.

For information on where to find MM.DB and MediaMonkey.mdb see
http://www.mediamonkey.com/support/index.php?/Knowledgebase/Article/View/16

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