Knowledgebase
MediaMonkey does not recognize my iPhone/iPod touch/iPod
Updated by Russell Samuels on Oct 18, 2018

iPods/iPads/iPhones may in some cases not be recognized by MediaMonkey.

1)First verify whether the device is recognized in iTunes desktop version (not the Windows Store version). If not:

a) Check that the device isn't frozen or password protected. While connected, turn on the device and enter the passcode. If the device is frozen, disconnect it from your PC and do a 'hard reset'. 

- For an iPhone, iPad, iPod touch, you should force restart your iPhone, iPad, or iPod touch only if it's not responding. To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo
- For an iPod, iPod nano, or iPod mini, Slide the 'Hold' switch to 'unlocked', Toggle the Hold switch on and off (Slide it to Hold, then turn it off again.), Press and hold the Menu and Select buttons until the Apple logo appears (about 6 to 10 seconds). You may need to repeat this step.
- For an iPod shuffle, move the switch on the back of iPod shuffle to the off, position, wait 5 seconds, and then move the switch on the back to the play or shuffle position so that the green stripe is visible.

If the device is still frozen, you may want to try resetting your iPod's firmware using a
recent version of iTunes, to reset it to a 'factory-fresh' state.

b) The USB cable may be defective. Try replacing the USB cable.

c) There may be a driver issue. Try uninstalling iTunes, rebooting, and then re-Installing the latest version of iTunes

2) If the device is recognized in iTunes, then:

      a) Make sure that iTunes is not automatically started when the device is connected, as it interferes with MediaMonkey:

i) If iTunes opens, change the following iTunes settings:
 - In the Summary screen for the connected device in iTunes, disable "Automatically sync when this device is connected"
 - In the iTunes menu, go to Edit>Preferences>Devices and enable "Prevent iPods, iPhones and iPads from syncing automatically".
 - Save the settings and relaunch MediaMonkey
ii) If that fails to solve the problem, Edit the windows AutoPlay settings for the device
 - In Windows Settings/Control Panel, find the AutoPlay settings
 - Locate your device and set the default action to "Take no action"
 - Save the settings and relaunch MediaMonkey

b) You may have installed a version of iTunes or iOS that isn't compatible with the installed version of MediaMonkey. You can either:

i) install the latest available version of MediaMonkey to fix the problem.
ii) downgrade to the last version of iTunes that worked with MediaMonkey
-uninstall all Apple-associated services and reinstalling an older version of iTunes
http://www.mediamonkey.com/support/index.php?/Knowledgebase/Article/View/119


c) Verify that only a single instance of MediaMonkey is running via the Task Manager (Control-ALT-Delete). If yes, reboot your machine and try again.

d) In some cases, even if connectivity works in iTunes, there may be a problem with the device drivers preventing MediaMonkey from connecting to the device. Try uninstalling iTunes, rebooting, and then re-Installing the latest version of iTunes.

e) Verify whether you have installed Quicktime Lite (QT lite) or Quicktime alternative (QT alternative)--they are known to interfere with connections to iPhones, iPads, and iPod touches. To fix this issue, uninstall QT lite, uninstall iTunes, then reinstall iTunes and Quicktime.

f) For users running Windows 64-bit versions, some versions of iTunes have an incompatibility that affects connections to certain hardware.  In such cases, you'll need to uninstall iTunes and all components prior to reinstalling a specific version just released by Apple.

To do that follow these steps:

i) Quit MediaMonkey
ii) Open Control Panel > Programs & Features
iii) Uninstall the iTunes as described here
iv) Download iTunes from this page and install it
v) Relaunch MediaMonkey

All devices should be now detected.

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