MediaMonkey does not recognize my iPhone/iPod touch/iPod
Updated by Russell Samuels on Sep 20, 2019
In order to sync with MediaMonkey, iOS devices such as iPhones/iPads/iPod touch devices require that the desktop version of iTunes be installed. If you haven't installed it yet, you can find it at the following links: 64-bit version | 32-bit version. Note that older (non-iOS) iPods don't require iTunes to sync with MediaMonkey (though it's useful for testing purposes).
If MediaMonkey doesn't recognize your Apple device:
1)First verify whether the device is recognized in iTunes desktop version (not the Windows Store version)--see the links above. If not:
a) Check that the device isn't frozen or password protected. While connected, turn on the device and enter the passcode. If the device is frozen, disconnect it from your PC and do a 'hard reset'.
- For an iPhone, iPad, iPod touch, you should force restart your iPhone, iPad, or iPod touch only if it's not responding. To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo
If the device is still frozen, you may want to try resetting your iPod's firmware using a
b) The USB cable may be defective. Try replacing the USB cable.
c) There may be a driver issue (e.g. iTunes may be an older version that can't sync with the updated version of iOS). Try uninstalling iTunes, rebooting, and then re-Installing the latest desktop version ( 64-bit version | 32-bit version ) of iTunes.
2) If the device is recognized in iTunes, then:
a) Make sure that iTunes is not automatically started when the device is connected, as it interferes with MediaMonkey:
i) If iTunes opens, change the following iTunes settings:
b) You may have installed a version of iTunes or iOS that isn't compatible with the installed version of MediaMonkey. You can either:
i) install the latest available version of MediaMonkey to fix the problem.
d) In some cases, even if connectivity works in iTunes, there may be a problem with the device drivers preventing MediaMonkey from connecting to the device. Try uninstalling iTunes, rebooting, and then re-Installing the latest version of iTunes.
e) Verify whether you have installed Quicktime Lite (QT lite) or Quicktime alternative (QT alternative)--they are known to interfere with connections to iPhones, iPads, and iPod touches. To fix this issue, uninstall QT lite, uninstall iTunes, then reinstall iTunes and Quicktime.
f) For users running Windows 64-bit versions, some versions of iTunes have an incompatibility that affects connections to certain hardware. In such cases, you'll need to uninstall iTunes and all components prior to reinstalling a specific version just released by Apple.
To do that follow these steps:
All devices should be now detected.