Knowledgebase
Apple Mobile Device (iPhone, iPod, iPad) compatibility with MediaMonkey
Updated by Russell Samuels on Jan 12, 2017

Upgrades to the iOS firmware on iPhone, iPod touch, and/or iPad can break MediaMonkey's ability to communicate with these devices correctly, triggering an error that the '...firmware is not compatible with this version of MediaMonkey.'

If you see this error message it generally means that either:
1. You are running an outdated version of MediaMonkey, and the device is supported in a more recent release of MediaMonkey.
2. MediaMonkey doesn't yet support the firmware on your device, and we're working on an update.

MediaMonkey 4.1.15 is compatible with:
- all iPods/iPhones/iPads running iOS 3/4/5/6/7/8/9/10.2 that are available as of Jan 2017, provided iTunes 12.5 is installed
- all non-iOS iPods

MediaMonkey 4.1.14 is compatible with:
- all iPods/iPhones/iPads running iOS 3/4/5/6/7/8/9/10 that are available as of Oct 2016, provided iTunes 12.4 is installed
- all non-iOS iPods

MediaMonkey 4.1.9 is compatible with:
- all iPods/iPhones/iPads running iOS 3/4/5/6/7/8/9 that are available as of Oct 2015, provided iTunes 12.3 is installed
- all non-iOS iPods

MediaMonkey 4.1.8 is compatible with:
- all iPods/iPhones/iPads running iOS 3/4/5/6/7/8.4 that are available as of June 2015, provided iTunes 12 is installed
- all non-iOS iPods

MediaMonkey 4.1.5 is compatible with:
- all iPods/iPhones/iPads running iOS 3/4/5/6/7/8 that are available as of Sept. 2014 (including iPhone 6 devices), provided iTunes 11.4+ is installed
- all non-iOS iPods

MediaMonkey 4.1.4 is compatible with:
- all iPods/iPhones/iPads running iOS 3/4/5/6/7 that are available as of Oct. 2013, provided iTunes 11.1+ is installed
- all non-iOS iPods including the iPod Nano 7G

The previous release of MediaMonkey (4.0.7) is compatible with:
- all iPods/iPhones/iPads running iOS 3/4/5/6 that are available as of Sept 2012, provided iTunes 10.7+ is installed
- all non-iOS iPods including the iPod Nano 7G

 

If you have iTunes 12.1 or newer and your device isn't recognized please see: http://www.mediamonkey.com/support/index.php?/Knowledgebase/Article/View/227/0/itunes-update-121071-of-windows-x64-breaks-synchronization


If the above fails for a particular device, MediaMonkey 4 can also sync with most any iPod, iPad, or iPhone via the following third party addon, which syncs the MediaMonkey library using iTunes:
http://www.mediamonkey.com/addons/browse/item/device-plugin-for-itunes/

(a version of this addon is also available for MediaMonkey 3).

(1024 vote(s))
Helpful
Not helpful

Comments (0)