Knowledgebase: Purchasing / licensing
MediaMonkey Gold isn't Registered even after Entering the Key
Posted by Russell Samuels on Nov 13, 2014

MediaMonkey may indicate that you're using the free version of MediaMonkey even though you've already registered if the following has occurred:

  1. If you've logged is as a different user. MediaMonkey saves configuration settings on a per user basis, if one user registered, this doesn't apply to other users on the machine. Re-enter your license information to resolve this.
  2. If the license key was entered but never saved. This can occur with MediaMonkey 2.x as it saves configuration settings when the application closes. If something interfered with MediaMonkey closing properly, then the settings will not be saved, and the next time you reboot your machine, MediaMonkey will appear to never have been registered. Re-enter your license information to resolve this, and perhaps verify that MediaMonkey is shutting down properly.
  3. If the registry has somehow been corrupted. Re-enter your license information to resolve this.
  4. If your license key is for a previous version of MediaMonkey. If your license key is for MediaMonkey 3.x, but you have installed MediaMonkey 4.x, you'll need to purchase an upgrade to your license key as described here:
    http://www.mediamonkey.com/support/index.php?/Knowledgebase/Article/View/56
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