If you your License Key is being rejected, it can be because:
- The License Username or License Key has been entered incorrectly.
Try to enter the License Username and License Key again, but use 'Copy' & 'Paste' to do so (make sure to copy the License Username and License Key from the original purchase receipt). This usually occurs when either the License Username or License Key are typed in manually. Examples of common errors are:
- Transcription errors: typing a '1' instead of an 'I' or an 'l'
- Case-sensitivity errors: typing an 'h' instead of an 'H'.
- The wrong License Username or License Key is being used. Common errors are:
- E-mail address is used instead of the License Username
- User ID & Password for the store is used instead of the License Username & License Key
- Username & Password for the MediaMonkey web site (Forum, Support Site, or Wiki) is used instead of the License Username & License Key
- Transaction Reference number or the Product code is used as the License Key.
Make sure to use the License Username and License Key that are explicitly provided when you purchase the Gold version.
- The License Key is for MediaMonkey 2.x or 3.x but is being used with version 4.x.
See: how to upgrade MediaMonkey
- Your License Username has foreign characters that may have resulted in an incorrectly-generated key. If this is the case, please contact support, making sure to send in your original purchase # / reference #.
If your license key was previously accepted, but doesn't appear to be working, first verify your license status by clicking Help > About. The dialog will indicate whether you have a 'Gold' or 'Standard' license. If it indicates that you have a 'Standard' license even though you've already registered, the following may have occurred:
- You've logged is as a different user. MediaMonkey saves configuration settings on a per user basis, if one user registered, this doesn't apply to other users on the machine. Re-enter your license information to resolve this.
- The license key was entered but wasn't saved or if the registry was somehow corrupted. This can occur if MediaMonkey failed to shut down properly after registration information had been entered. Re-enter your license information to resolve this, and perhaps verify that MediaMonkey is shutting down properly.
- If your license key is for a previous version of MediaMonkey. If your license key is for MediaMonkey 3.x, but you have installed MediaMonkey 4.x, you'll need to purchase an upgrade to your license key as described here:
How do I use a license key