Knowledgebase
How to Retrieve a Lost License Key
Updated by Russell Samuels on Oct 25, 2019

MediaMonkey for Windows Gold license keys purchased via mediamonkey.com can be retrieved via:

  • The MyCommerce Support page (for all orders except those made via Trialpay - requires order # and email address).
  • The Element5 Account Center (for all orders after May 2006 except those made via Trialpay - requires email address and Element 5/MyCommerce password).

If you're unable to find your license key, please submit a ticket with your original purchase order # and the e-mail address used to purchase MediaMonkey.

If you have your License key but it's being rejected when entering it, please see: MediaMonkey License Key is invalid

The current release of MediaMonkey can be downloaded here.

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