MediaMonkey Sound is generated as follows:
- MediaMonkey locates the file.
- Audio file is decoded by input plug-in.
- Equalizer settings are applied.
- Other DSPs are applied.
- Volume Leveling is applied.
- Sound is output via the Output plug-in.
This article discusses issues that may occur at step 6; such output-related problems will typically just result in silence or audio corruption--the tracks will not be greyed out and the problem will exist with all audio formats. If tracks are getting greyed out see 'Tracks are greyed out / fail to play'.
If attempts to play all content result in silence or corruption (but tracks aren't greyed out), the problem can be at any of steps 3-6; to diagnose the problem, first disable the equalizer & dsp plugins (via Tools > Options > Player > DSP Plugins), and Volume Leveling (via Play > Level Playback Volume). The problem could be caused by:
- Hardware/Driver issue. Try playing audio via Windows Media Player, Groove, or any other application. If no sound plays and/or the sound is corrupted for all apps, it can be that:
- The system volume is set to 0. To fix that Right click on Speaker Icon (next to clock in task bar) -> Open Volume Mixer -> Adjust volume of MediaMonkey.
- A physical volume control is set to 0.
- The headphone or speakers are disconnected.
- There's a problem with your sound driver (e.g. realtek), and it needs to be updated/re-installed. Check with your hardware provider.
- Misconfiguration in MediaMonkey:
- The player's volume is set to zero. Verify that the MediaMonkey volume slider is set correctly (if you don't see the player, click View > Player). If the Player doesn't feature a volume slider right click on the MediaMonkey tray icon in the Windows Taskbar tray (next to clock) and select Volume > 100%.
- The Player has been set to output to a different device (e.g. a UPnP player) that is set to low volume or is unavailable. To fix change the output device (Tools > Options > Player).
- A problem with the output plug-in. This can be related to underlying audio drivers and how the interact with your system. To fix this:
- If you recently performed an upgrade to your audio drivers, you may need to re-register them in MediaMonkey. In MediaMonkey, right-click on the Player and select 'Configure Current output plugin'. In the sound card list select your audio card drivers again. Accept the changes and restart MM.
- Try switching output plug-ins. Go to Tools | Options | Player | Output Plug-ins and change from WASAPI to DirectSound/WaveOut output or way around from DirectSound/WaveOut to WASAPI.
- If the DirectSound plugin yields static, you can try reconfiguring it. Go to Tools | Options | Player | Output Plug-ins, select the DirectSound plugin and click Configure. On the device tab, try either:
- Disabling hardware acceleration
- Switching from 'Primary Sound Driver' to another device.
- If the WASAPI plugin yields static or clicks, try alternative configurations.
- If the above doesn't work, you can try a number of alternative output plugins:
- If you experience playback distortion for files purchased from Amazon you'll need to Analyze their Volume again as the Volume values may be incorrect. Use Tools > Analyze Volume on affected files. Make sure Only analyze files with unknown Leveling Adjustment is disabled under Tools > Options > Volume Leveling.
- If there is no sound in videos make sure the correct Audio Device has been selected in the MediaMonkey Video Player Input Plugin (Tools > Options > Input Plugins).