19 May 2013 
Support Center » Knowledgebase » Install and Config
Knowledgebase
Please choose a category in or search the knowledgebase via the search bar. If you can't find what you're looking for, you can submit a ticket.

 Articles
 Error message: 'A script for the specified language can not be created'
 When User Access Control (UAC) is enabled on Windows 7 or Vista, there are reports that some users (often using x64 versions) can't access/register ActiveX COM objects and Program Registry settings. Registering/Enabling OLE/COM Automatization servi
 How to Remap Characters for Auto-Organize
 MediaMonkey can write almost any character when writing a filename, except for those characters that are considered illegal by an operating system. In such cases, MediaMonkey substitutes unsupported characters with 'similar' ones that are supported.
 Modifying the MediaMonkey db and ini files
 The MediaMonkey database stores all information in the MediaMonkey library, including Track Metadata, Synchronization rules, and Filter configuration. Most configuration data is stored in an .ini file that saves configuration information on a per-user b
 MediaMonkey in a Shared / Networked Environment
 By default, MediaMonkey's .ini file is configured for single user access to a locally stored database. However, it is possible to change these settings so that multiple users can share a database stored to a common location. Note that MediaMonkey us
 MediaMonkey doesn't Close Properly / Uninstall Completely
 To uninstall MediaMonkey or install a new version, MediaMonkey must not be running. Occasionally however, after closing MediaMonkey, some files are not immediately released by the Windows Operating System, preventing files from being uninstalled or
 Portable Mode: Settings don't save / addons don't install correctly
 When MediaMonkey is installed in portable mode, by default, it does not install any components that trigger a modification to the registry. As a consequence: 1) OS integration settings made in Portable Mode will not save correctly 2) Certain addons wi
 Error message: 'Unable to Replace Image'
 This error can occur at startup on some systems, when MediaMonkey is run in skinned mode. 1. It can be caused by outdated/corrupted Graphic Card Drivers (GPU Drivers). The error occurs when MediaMonkey can't properly initialize and display player
 Error message: 'Cannot create file C:\Program Files\MediaMonkey\Portable\MediaMonkey.registry'
 MediaMonkey 4 supports a 'Portable' mode, in which the application can be installed to a USB key or drive without affecting the System within which it's being used. If MediaMonkey is set for 'Portable' mode, then it cannot be installed to a location
 Database from 3.x Fails to Upgrade to 4.x
 Database upgrades can fail for 2 reasons: 1. The database cannot be found because it is in a non-standard location that MediaMonkey could not find. To resolve this update MediaMonkey.ini with the path using DBName: http://www.mediamonkey
 What operating systems is MediaMonkey compatible with?
 MediaMonkey 4.x is supported on 32 and 64-bit versions of Windows 7, Windows Vista, and Windows XP, but is also known to work with WINE (Linux) and Wineskin (MAC OS). MediaMonkey 3.x is supported on 32 and 64-bit versions of Windows 7, Windows Vista,
 Changing the Default Database Location
 MediaMonkey allows you to change the database's location by editing the MediaMonkey .ini file. To change the location:Close MediaMonkey (so
 Error Message: 'There was a problem with updating database to the newest version'
 This message relates to errors in the MediaMonkey database that can cause problems during an upgrade. These problems can usually be avoided by following these steps: 1. Enable viewing of hidden files and folders in windows explorer. This can be achiev
 How to do a Clean Install of MediaMonkey
 If for some reason, your installation of MediaMonkey is corrupted, you can do a clean install as described below: 1. Close MediaMonkey and verify via the Task Manager (CTRL-ALT-DELETE) that it's no longer running. 2. Uninstall MediaMonkey.
 Error message: 'Can't find script engine ...'
 This error is a systemic problem triggered by some anti-virus programs. The error occurs when the anti-virus application tries to scan a script (addon) before allowing it to be run by Windows' scripting engine, and fails to find the vbscript.dll file
 Multimedia Keyboard Buttons Don't Work
 In some cases, where keyboards (or remotes) have their own custom drivers (rather than using the standing Windows Media Controls) , the Multimedia keys on a multimedia keyboard may not work correctly. The solution in those cases is either to remove t
 Runtime Error 217 on startup
 Some users have reported seeing "Runtime error 217 at xxxx" when running MediaMonkey after installing certain applications. This is usually related to changes made to Windows permissions and/or virtualization. To fix issue follow these steps to re
 Command Line Startup Options for MediaMonkey
 A number of flags can be set when running MediaMonkey from the command line: /NoSplash - don't show splash screen when starting MediaMonkey /Play - run MediaMonkey and start playing the last played track from the Now Playing queue /Next - p
 Metadata is Guessed Incorrectly During Scans
 By default, MediaMonkey uses a set of rules to guess any track properties that are not defined in tags. If MediaMonkey is regularly guessing track properties incorrectly, those rules can be easily changed. These rules are stored within the
 Set MediaMonkey as the Default Player
 On some systems, MediaMonkey fails to 'stick' as the default Media Player. To prevent this from occurring: 1. Go to Tools | Options | General | File Types and make sure that the file types that you wish MediaMonkey to be used with are checked
 DeskPlayer Installation Error
 In rare cases, an error that occurs when installing MediaMonkey 3.x to Windows 7 / Vista x64 systems: "C:Program Files (x86)MediaMonkeyDeskPlayer.dll Unable to register the DLL/OCX: RegSvr32 failed with exit code 0x3" Until this issue is resolve
 Why are multiple icons pinned to the taskbar in Windows 7?
 If MediaMonkey has been pinned to the Windows 7 taskbar, and the skinning mode is subsequently changed (e.g. skinned --> unskinned, or vice versa), then running MediaMonkey will cause another icon to appear next to the pinned icon. This occurs be
 Virtual CD doesn't Work After Upgrading / Re-installing
 If you had a previous version of MediaMonkey Gold installed, and deleted it prior to installing the new version of MediaMonkey, then the configuration settings of your Virtual CD will be lost, and any tracks previously saved to the virtual CD will be g
 Missing DLL Errors
 Generally, there are 2 causes to a missing DLL: 1. The MediaMonkey installation files were corrupted or the files were corrupted subsequent to installation. In this case, simply proceed with a clean install: http://www.mediamonkey.com/s
 How to interface MediaMonkey with a remote
 Many commercially available PC remotes such as the Streamzap and Firefly remotes are already compatible with MediaMonkey for basic playback operation. Using these devices with MediaMonkey is as easy as installing your PC remote software, then pluggin
 How to Install a Plug-in
 Some plug-ins don't allow you to install outside of the Winamp directory as their installer requires that winamp.exe be present in the destination directory. To get around this: 1. Close MediaMonkey 2. Open Notepad or any other text editor to a bla
 Configure JAWS (for the Visually Impaired) for MediaMonkey
 If you use the JAWS screen reader for the visually impaired, you should copy several files to ensure that JAWS works correctly with the skinned version of MediaMonkey: 1) Copy http://www.mediamonkey.com/sw/MediaMonkey.jcf and http://www.mediamonke
 'Setup File is Corrupted' error occurs when Installing
 Whenever you download a file, your browser stores the downloaded file in its cache. If the initial download was in some way corrupted, then subsequent downloads will also be since they will be obtained from the cache! To solve this problem, in your
 MediaMonkey isn't Registered even after Entering the Key
 MediaMonkey may indicate that you're using the free version of MediaMonkey even though you've already registered if the following has occurred: 1. If you've logged is as a different user. MediaMonkey saves configuration settings on a per user ba
 Spyware / Anti-virus warning for MediaMonkey
 Every now and then, and anti-virus application generates a warning about MediaMonkey. In all cases, such warnings have been false positives, and were quickly resolved by the Anti-virus vendor. MediaMonkey is certified by third parties such as Downlo
 Aeropeek isn't working in Windows 7
 If MediaMonkey has previously been installed with a Quicklaunch shortcut and Windows 7 is running is Compatibility Mode, then the Quicklaunch shortcut will appear in the taskbar but will not have Aeropeek functionality. i.e. the Album Art for the curre
 Back
 Login  
Username:
Password:
Remember Me:
 
Register Forgot Password
 Search
 Main Categories
Home | Submit a Ticket | Knowledgebase | News | Downloads
Language:

Help Desk Software By Kayako eSupport v3.20.02