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Knowledgebase |
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| Please choose a category in or search the knowledgebase via the search bar. If you can't find what you're looking for, you can submit a ticket. |
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 | Articles |  |
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 | I can't log in to the Web site |  |
| If you can't log into our web site (Forum, Support Site, or Wiki), it's most likely
because you don't have a site account (MediaMonkey Gold registration information
and the Store User ID & Password are independent of the website's credentials).
To |
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| How to Upgrade from earlier versions of MediaMonkey | |
| MediaMonkey 4.x is the current version of MediaMonkey. If you are still using
version 2.x / 3.x, you can just install the new version to your machine to upgrade,
or if you want to test it out in parallel, you can install version 4 in 'Portable mode'.
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| Can I Use a Gold License on Multiple Machines? |  |
| We're pretty reasonable people. If MediaMonkey is being used for personal use,
then you can use a license that you've purchased on up to 3 machines that you own
(for as many users as you want on each of those machines).
If MediaMonkey is being used |
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| How to Retrieve a Lost License Key | |
| License keys can be retrieved by entering the e-mail address used to purchase
MediaMonkey at:
o The Element5 Account Center (for most orders after May 2006):
https://secure.element5.com/esales/ccc/my_account.html?publisherid=200027224
o The Tr |
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| I'm Having Problems Completing My Order | |
| For problems completing a new order, you can contact Element5 Customer Service
(Element5 is our transaction processor):
http://ccc.element5.com/ccc/customer_service.html?publisherid=200027224&cccid=%5BDASID_4800%5D
If you are having trouble with |
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| My License Key is Invalid | |
| If you your License Key is being rejected, it can be because:
1. The username or key has been entered incorrectly.
Try to enter the username and license key again, but use 'copy' & 'paste'
to do so (make sure to copy the username and key fr |
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| How to Update an Email Address in the MediaMonkey Store | |
| You can modify the record of your email address in our store via:
Element5 Customer Service (For most orders after May 2006):
http://ccc.element5.com/ccc/customer_service.html?publisherid=200027224&cccid=%5BDASID_4800%5D
SWREG Customer Service |
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| What is the difference between the Free and Gold Versions | |
| The philosophy behind MediaMonkey is that the Free version should provide all of
the functionality that an average user would want, and that the Gold version provides
some extra functionality that makes it even more useful for the advanced user.
Th |
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| Questions about Ordering MediaMonkey | |
| If you are having any order-related questions please visit the Element5 purchase
help page. Element5 is our transaction processor and will help resolve any
problems with the purchase process:
http://esd.element5.com/ccc/index.html?publisherid=2000272 |
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| What Payment Options are Available? | |
| Our store offers a broad range of payment mechanisms, online or via phone
or fax. Available options include:
1. Credit cards
2. Debit cards
3. Bank/wire transfer
4. Cheque
5. Paypal
For more information, see our our store faq:
http://esd. |
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| What's the Difference Between a 'Lifetime' and '3.x' License? | |
| A 2.x license entitles you to free updates to 2.x versions (e.g. 2.6, 2.7, 2.8, 2.9).
A 3.x license entitles you to free updates to future 3.x versions (e.g. 3.1, 3.2, etc.).
A 'Lifetime' license entitles you to free updates to all 3.x version
(e.g. |
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| Can I Buy a Physical CD of MediaMonkey? | |
| Physical CDs of MediaMonkey are now available when you purchase MediaMonkey
via our Element5 store. This option is shown once you add MediaMonkey Gold to
the cart. |
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| How do I Use a License Key? | |
| When you purchase MediaMonkey, you'll receive registration information
consisting of:
o Username: the name/company that you entered upon purchase
o License key: a series of characters along the lines of V39-xxxx-xxxx-xxxx
The username and license |
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| VAT tax rate is too high | |
| When MediaMonkey is purchased via Element5, the German VAT rate is
charged for any European customers, because Element5 is based out of
Germany.
In some cases, this may be several percentage points higher than your
local VAT rate, however, as a Germ |
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