20 May 2013 
Support Center » Knowledgebase » Error message: 'Unable to Replace Image'
 Error message: 'Unable to Replace Image'
Solution
This error can occur at startup on some systems, when MediaMonkey is run in skinned mode.

1. It can be caused by outdated/corrupted Graphic Card Drivers (GPU Drivers). The error occurs
when MediaMonkey can't properly initialize and display player controls. In most cases it is
occurs on lower-end, discrete or embedded GPUs.

To fix the issue please install updated GPU drivers from the GPU Chip or Laptop manufacturer
and then restart PC to ensure correct installation:
nVIDIA: http://www.nvidia.com/Download/Scan.aspx?lang=en-us
ATi/AMD: http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx
Intel: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

NOTE: You can use the following tool if you're uncertain what GPU you have:
http://www.techpowerup.com/gpuz/


2. In some cases on Windows 7, this bug will occur even after updating GPU drivers and cause
MediaMonkey to crash. This can be resolved as follows:

Right-click on MediaMonkey.exe or Desktop shortcut, choose Properties, and in the
Compatibility tab configure MediaMonkey to run using Windows XP Compatibility Mode.


Article Details
Article ID: 152
Created On: 11 May 2012 09:46 PM

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