There have been reports of instability / crashes / failure to run caused in a few different scenarios:
1)If an application firewall such as Zone Alarm or Comodo is installed and
configured to prevent keyboard scanning (MediaMonkey monitors the keyboard
for various multimedia keys and shortcuts). To solve this, configure your
firewall to allow keyboard scanning for MediaMonkey.
Cover-Up (by PC-magazine) is also known to cause the same problem.
It must be uninstalled.
2)Some applications are known to cause MediaMonkey to crash:
- Folder Lock. Solution is to uninstall (use Truecrypt instead).
- Applian Replay Player. Solution is to uninstall.
- AnVir. Solution is to uncheck "Show additional icons in the titles of windows"
under "Options > Windows Enhancement > System Menu and Dialogs"
- ZumoDrive: You must start the ZumoDrive application or configure MediaMonkey
to ignore this drive. See step 3 at:
- TeamViewer. You must log out of TeamViewer before using MM, or you can run MM
with TeamViewer open, but you must use the unskinned version.
- Speech Recognition software like Dragon Natural Speaking. Upgrade to MediaMonkey 4.
- Samsung MultiScreen on Windows XP. Solution is to uninstall or run MediaMonkey in skinless mode.
- DisplayFusion. After Hibernation it will cause MediaMonkey. Solution is to not Hibernate or run DisplayFusion.
3)If Quicktime has been corrupted in some manner, it may prevent MediaMonkey from
starting up. To resolve this:
- re-install the latest version of Quicktime from Apple.
- Disable the iPhone/Touch plug-in. To do so:
a) Close MediaMonkey
b) Rename d_iphone.dll in the \Program Files\MediaMonkey\Plugins folder to d_iphone.dll.off
c) Restart MediaMonkey.
4)If the Vista Transformation pack or another Desktop Skinning application (e.g.
Window Blinds) is installed on Windows XP, it will prevent MediaMonkey from
running beyond the splashscreen due to conflicts between MediaMonkey's skin
engine and that of the Transformation pack. To resolve, re-install and disable the option:
'Enable full skinning' during the installation.
5)On some systems with some portable devices (e.g. U3 keys), operating
MediaMonkey with the device connected has been reported to cause
instability. To solve this:
o Edit the MediaMonkey.ini file to ignore the virtual drive letter of the U3 device:
In change IgnoreDriveLetters=AB to e.g. IgnoreDriveLetters=ABG
Where G: is the virtual drive created by the U3 system
For information about editing MediaMonkey.ini see:
o Disable U3 capabilities either by:
- In Windows XP, Right Click On My Computer -> Properties -> Hardware
-> Device Manager -> DVD/CD-ROM devices and Disable U3 CD-Rom
(Right Click -> Disable).
- Removing the U3 Launchpad, and turn your U3 drive into a regular USB flash
drive, as described at: http://www.u3.com/uninstall/ . Note that you can
get much of the same functionality via: http://portableapps.com and
6) There are known Issues with both Zecter Products ZumoCast and Zumo Drive:
i) Zumocast is known to trigger a crash with MediaMonkey. The following workaround
a) Exit Zumocast
b) Go to the Windows Shell (i.e. type the following in the Windows search bar: cmd)
c) In the Shell, type: regsvr32.exe /u "C:\Program Files\Zecter\ZumoCast\ShellExt.dll"
d) Press ENTER then exit the Windows Shell, Run MediaMonkey and ZumoCast
ii) Zumodrive is known to trigger a crash with MediaMonkey. The following workaround
a) Edit MediaMonkey.ini http://www.mediamonkey.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=17
b) Locate line IgnoreDrives= and add Drive letter occupied by ZumoDrive
c) Save modified MediaMonkey.ini and problem should be solved