For problems completing a new order, you can contact Element5 Customer Service 

(Element5 is our transaction processor):

http://ccc.element5.com/ccc/customer_service.html?publisherid=200027224&cccid=%5BDASID_4800%5D



If you are having trouble with a Trialpay order, you can contact Trialpay Customer

Service:

http://www.trialpay.com/customerreceipt/



Note: Element5 and Trialpay will assist with any transaction / delivery problems, 

but will not provide any technical support (e.g. problems with entering a license key).