by Batalanto! » Tue Sep 28, 2010 11:05 am
When I look at my inventory of tunes under the "Show album art with details", most - but not all - of the album art shows up. I can usually get it to show if - album by album - I right click while hovering over where the image should be and choose "Image 1" or "Image 2" or whatever. But that makes for a plodding and irritating process.
On the question of needing to provide steps to "recreate the problem", this is an easy way for MM to recuse itself from having to take ownership and resolve its own program's problems. As a consumer, it's not my responsibility to do MM's troubleshooting footwork. And this is the only company I've dealt with in which the import of my issue is based solely on whether I can provide "recreating" information or not. There is much about this product I love and contribution feels good, so I'm willing to forward or share whatever information that might aid programmers. But if I myself knew how to recreate certain features that are more endemic to the program itself (rather than how the consumer is using it) I might be able to solve the issue myself.
Seriously, nohitter, there is nothing more for me to say than "I buy MM. I install it. I have the program scan in all my music with image art attached to the tag AND included as a jpeg in the file. I switch to "Album view with details" and the artwork doesn't show." In a situation like this, providing "additional" information as a requirement for MM to resolve the issue for myself (and others, whether that amount is big or small) is a cop out.
I welcome your thoughts and feedback.
When I look at my inventory of tunes under the "Show album art with details", most - but not all - of the album art shows up. I can usually get it to show if - album by album - I right click while hovering over where the image should be and choose "Image 1" or "Image 2" or whatever. But that makes for a plodding and irritating process.
On the question of needing to provide steps to "recreate the problem", this is an easy way for MM to recuse itself from having to take ownership and resolve its own program's problems. As a consumer, it's not my responsibility to do MM's troubleshooting footwork. And this is the only company I've dealt with in which the import of my issue is based solely on whether I can provide "recreating" information or not. There is much about this product I love and contribution feels good, so I'm willing to forward or share whatever information that might aid programmers. But if I myself knew how to recreate certain features that are more endemic to the program itself (rather than how the consumer is using it) I might be able to solve the issue myself.
Seriously, nohitter, there is nothing more for me to say than "I buy MM. I install it. I have the program scan in all my music with image art attached to the tag AND included as a jpeg in the file. I switch to "Album view with details" and the artwork doesn't show." In a situation like this, providing "additional" information as a requirement for MM to resolve the issue for myself (and others, whether that amount is big or small) is a cop out.
I welcome your thoughts and feedback.
