[Solved] How to open a support ticket ?

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Expand view Topic review: [Solved] How to open a support ticket ?

Re: How to open a support ticket ?

by Tornado21 » Sun Jun 16, 2019 1:02 am

Hello,

It works with another password (maybe it was too strong). :o Thank you ! :)

Re: How to open a support ticket ?

by Peke » Wed Jun 12, 2019 8:11 pm

Try to change Password on Forum and log into support with new password.

Re: How to open a support ticket ?

by Tornado21 » Wed Jun 12, 2019 1:49 am

Hello,

I think I've tried everything (Cases, Username, Adress), even logout from Forum to Login on Support but it doesn't work : I can only login into this forum...

Re: How to open a support ticket ?

by Lowlander » Mon Jun 10, 2019 10:16 am

Make sure you use the correct Case for the Username for Support.

https://www.mediamonkey.com/support/ind ... t-web-site

[Solved] How to open a support ticket ?

by Tornado21 » Mon Jun 10, 2019 9:57 am

Hello,

When I click on "Support > Submit a ticket", it says I need to be logged.
So I try to log on the left of website > Invalid Username or Password

So I click on Register and I'm redirected to this board, already logged with my username "Tornado21"... :o

Please can someone help me ?

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