by Mike Cross » Thu Oct 15, 2020 11:27 am
Thanks for the reply. You're right of course. I should have spotted that the iPhone 11 appears as a separate root node in the tree beneath the Media Servers node.
I'm only plugging in one at a time.
They both appear in iTunes and they both appear in Windows Explorer.
You've resolved the issue for me. Under Tools > Options > Portable Device Sync the iPhone 6S did not have a tick against it, so I ticked it and closed the dialog. However this did not fix the problem as when I re-opened the dialog the tick had disappeared. I had to double-click the device name, apply the settings, exit and tick the box again, then it stuck. It's now busy synchronizing. Many thanks for your help.
Mike
Thanks for the reply. You're right of course. I should have spotted that the iPhone 11 appears as a separate root node in the tree beneath the Media Servers node.
I'm only plugging in one at a time.
They both appear in iTunes and they both appear in Windows Explorer.
You've resolved the issue for me. Under Tools > Options > Portable Device Sync the iPhone 6S did not have a tick against it, so I ticked it and closed the dialog. However this did not fix the problem as when I re-opened the dialog the tick had disappeared. I had to double-click the device name, apply the settings, exit and tick the box again, then it stuck. It's now busy synchronizing. Many thanks for your help.
Mike