[SOLVED] Tags missing

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Topic review

Expand view Topic review: [SOLVED] Tags missing

Re: [SOLVED] Tags missing

by Peke » Thu Oct 10, 2019 6:29 pm

This is addressed and it should be fixed in next MM4 release.

Please confirm if fixed File we sent you in Ticket work for you?

Re: [SOLVED] Tags missing

by wolfsden » Fri Oct 04, 2019 10:07 am

I have opened a new ticket #IVA-557-13725 on tags disappearing when rescan media. The Album Title is disappearing when I run Add/Rescan a folder. The information is only disappearing from the library, not the file itself.

Re: Tags missing

by rusty » Fri Sep 20, 2019 12:36 pm

ah OK. Thanks for clarifying. Happy about that because we're not seeing any issues either.


Re: Tags missing

by musziqluvher » Fri Sep 20, 2019 12:32 pm

The issue isn't with a fresh install of MM tho. The problem arises after the file has been scanned and then modified by another application. There is one setting which was off that I wasn't aware of. I had my primary folder set to scan continuously. Although all sub folders were selected, they weren't set to scan continuously. I just changed that setting. I restarted MM and nothing changed. The tag is still not updated. The culprit seems to be a sub-option of scanning new files. I have to remove the check for "only for files with changed timestamp or size", as I have the TagScanner program not update timestamps when updating my tags. This part seems to have fixed the issue.

Re: Tags missing

by rusty » Fri Sep 20, 2019 11:52 am


I tested with the 50cent file supplied but am unable to replicate the problem. Here's what I did:

1 Install and run MediaMonkey 4.1.24 [clean portable install]
2 Within the startup wizard, initiate a scan of the directory containing the 50cent file (no import of iTunes metadata)
--> all metadata is imported (Title/Artist/Album/Album Artist/Genre/Year)

3 Install and run MediaMonkey [clean portable install i.e. to a different directory]
4 Within the startup wizard, initiate a scan of the directory containing the 50cent file (no import of iTunes metadata)
--> all metadata is imported (Title/Artist/Album/Album Artist/Genre/Year)

So MM 4.1.25 doesn't seem to exhibit a problem re. scanning tags from this file, unless there's a different issue related to import of metadata from iTunes. Can you confirm whether the issue occurs only with the import option enabled?

If anyone can replicate the problem within Metadata import enabled, can you send me other files that exhibit the problem?



Re: Tags missing

by musziqluvher » Sun Sep 08, 2019 3:14 am

I've fixed most of them by removing/re-scanning.
I did find a few more that are affected. Here's a link to one of them.
In this file "Album Artist" and Year are missing in MM4.
https://drive.google.com/open?id=1P5Ssf ... OmbdWZwPAA

All of my music folders are continuously monitored. How can I find this setting to force tag update on scan? I haven't found it yet.

Re: Tags missing

by Peke » Sat Sep 07, 2019 8:44 pm

Can you send me download link to to version of same file:
1. MM4 tagged file
2. TagScanner Tagged file

I will analyze them and see MM4 and MM5 behavior in order to determine what went wrong.

NOTE: Unless folder is monitored and forced tag update on scan is enabled MM never updated tags automatically if they are changed in other apps.

MMW Not reading external ID TAG updates

by musziqluvher » Sat Sep 07, 2019 4:02 am

Background: I've been updating/managing my files for years using various programs. The one I've settled on for updating my music file tags is TagScanner (current version It's a very robust batch tag editor/file renamer. I've been using it for many years now.

SItuation: I could be wrong but it seems like recently MMW4 isn't reading the tags after I update them externally with this program. If I remove the music from my library and add it back, the updates show. This seems like very odd behavior. I'm quite sure MMW used to read any updates that were made regardless of how they were made. Correct me if I'm wrong...


Extensions: Advanced Duplicate Find and Fix, Advanced repeat, Backup, Import M3U, RegExp Find and Replace, Update Location of Files in Database

Re: Tags missing

by Peke » Fri Aug 30, 2019 7:00 pm


Can you please elaborate hat you meant by "current and the future state of the software (MM5)."?

Feel free to criticize in comparison. It is evolution and MM5 is ATM not mature, but can learn from mistakes.

There are really nice existing TV series browse/manage apps Like Kodi, Sonarr, ... what are your suggestions for MM5 improvements?

You should try it as Portable from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d

Re: Tags missing

by Countryboy » Fri Aug 30, 2019 6:32 am

I apologize for not responding sooner, I have uninstalled all versions. As I mentioned in an earlier comment, I am coming back to windows after a few years on mac (died on me) and have been testing a couple of different music player/manager. The decision that best suits me need is with a competitor mostly because of the current and the future state of the software (MM5).

Re: Tags missing

by macmcd » Tue Aug 27, 2019 7:01 am

I've noticed that since I installed that iPlayer TV programmes are missing tags when imported. For instance all the Series titles are just 'TV'; the only genre that is imported is 'Comedy' and no dates are imported but a few of the Date fields have just the year. I tried re-installing build 1883 over 1887 but the same thing happens.
I then carried out a fresh install of build 1883 on a laptop and imported some of the problem files and all tags are displayed correctly. The files are stored on my NAS, should that have any bearing on the matter.

Hope this helps narrow down the problem,

Edit: I have now reverted to build 1883 and tags are imported correctly but those files imported while I had 1886 and 1887 installed have had their tags permanently changed.

Re: Tags missing

by Peke » Tue Aug 20, 2019 1:05 am

No, we are not aware of such issue. Can you please Send me PM or Open support ticket and supply us with download link for few files that are missing tags after scan in 4.1.25? You can also compare behavior if install two separate versions of MMW as Portable installation which will not interfere regular install eg. c:\MM1883 and c:\MM1887

Re: Tags missing

by Countryboy » Mon Aug 19, 2019 7:20 pm

Any comments/solutions/known issues/support for this?

Re: Tags missing

by Countryboy » Sat Aug 17, 2019 2:49 pm

Not sure if I explained myself correctly - don't think the codec pack is relevant here.

1) Install 4.1.25 and scan music folder --> certain tags are missing in media monkey (album, date, genre)

2) uninstall 4.1.25 completely

3) Install and scan music folder --> all tags appear correctly in media monkey

No other actions or changes made, just followed those 3 simple steps.

I can stick with 1883 version however I believe there are important updates/fixes when a new build is available, also worried that if I update version in the future that tags will disappear.

Re: Tags missing

by Lowlander » Sat Aug 17, 2019 2:00 pm

Perhaps you had the MediaMonkey Codec Pack installed: https://www.mediamonkey.com/addons/brow ... odec-pack/