Search found 168 matches

by bhiefer
Thu Aug 10, 2017 3:51 pm
Forum: Beta Testing, Bugs & Feature requests (mma)
Topic: [SOLVED] MMA DB suddenly got damaged
Replies: 4
Views: 2244

Re: MMA DB suddenly got damaged

Ok please send some logs right after you try to sync. You can even cancel it when the download starts and then send immediately the log please.
by bhiefer
Tue Jul 18, 2017 11:23 pm
Forum: Need Help with Device Synchronization?
Topic: Devices with 2 SD cards [#14305]
Replies: 11
Views: 5616

Re: Devices with 2 SD cards

Hi, you are right, there is an issue. I have made a testing build for you. Hopefully it is fixed. Otherwise please send another log.

I have sent you download link via private message.
by bhiefer
Mon Jul 17, 2017 12:06 am
Forum: Need Help with Device Synchronization?
Topic: Devices with 2 SD cards [#14305]
Replies: 11
Views: 5616

Re: Devices with 2 SD cards

Thank you for the log. You didn't permit access for writing for the second SD card so it is read-only. You granted permission for your first SD card and for some other storage (you have probably switched or formatted the SD card). But you should grant permission for the SD card too. Please go to opt...
by bhiefer
Tue Jul 04, 2017 10:57 am
Forum: Need help (mma)
Topic: SD Sync Option Unavailabel on MMA
Replies: 12
Views: 3715

Re: SD Sync Option Unavailabel on MMA

Hi, I can see that the SD card was recognized as readonly and MMA cannot write to it. That is why you cannot sync to this storage but you can play USB synced files. Could you please try to uninstall and reinstall MMA ? Don't worry about synced data. All your content will remain there. After reinstal...
by bhiefer
Thu Jun 15, 2017 12:24 pm
Forum: Need help (mma)
Topic: Lost Ratings on Sync
Replies: 4
Views: 1466

Re: Lost Ratings on Sync

What do you mean by syncing using an adapter ? You are using USB cabel and sync using MediaMonkey for Windows or do you eject the SD card from the phone, put it to PC and copy the files to SD card? By loosing ratings: do you mean that the ratings were in PC and they are missing in MMA ? Or did you h...
by bhiefer
Wed Jun 14, 2017 11:43 am
Forum: Beta Testing, Bugs & Feature requests (mma)
Topic: Sync to new phone problem .. plenty of storage
Replies: 7
Views: 2298

Re: Sync to new phone problem .. plenty of storage

So I have checked the log. I really see that it failed due to unsufficient free space. But I do not see exactly the cause because the log is not so long. I really see that there were 48 GB of free space when the sync stopped. But I don't know why the free space check failed when the tracks were down...
by bhiefer
Thu May 18, 2017 11:31 am
Forum: Need help (mma)
Topic: MMA Lost Library
Replies: 3
Views: 1584

Re: MMA Lost Library

Yes, this is still problematic. Android doesn't scan /Android/data folder so MMA is unable to scan these files. We actualy have already our testing scanner to avoid this issue but it is in development phase and it will take some time to implement it. So the only option for you now is to do the synch...
by bhiefer
Tue May 02, 2017 2:20 am
Forum: Need Help with Device Synchronization?
Topic: MM won't see more than one SD card
Replies: 4
Views: 1616

Re: MM won't see more than one SD card

Could you please send us logs from MM for Android. Please go to About dialog and Send logs and post log ID here. I will have a look at your settings. It should be visible by default. But there might be some issues with recognition ...
by bhiefer
Wed Apr 12, 2017 5:41 pm
Forum: Beta Testing, Bugs & Feature requests (mma)
Topic: [SOLVED] Sync always has to wait for other back operations
Replies: 14
Views: 5427

Re: Sync always has to wait for other background operations

I have found the cause. There are really strange paths in your MediaStore DB that causes failures of background services. So I have workarounded that and it is fixed in build 691.
by bhiefer
Wed Apr 05, 2017 2:44 pm
Forum: Beta Testing, Bugs & Feature requests (mma)
Topic: [SOLVED] Sync always has to wait for other back operations
Replies: 14
Views: 5427

Re: Sync always has to wait for other background operations

I do see that there is long synchronization with deep verification of all data. This can occur when 1. playback of some track fails. Do you have some tracks failed to play ? 2. short data management service failed so deep verification was started. But the log is not long enough to see it. I will cre...
by bhiefer
Wed Apr 05, 2017 2:22 pm
Forum: Need help (mma)
Topic: WiFi Sync stopped working
Replies: 6
Views: 2183

Re: WiFi Sync stopped working

trinalin wrote:OK, I've just sent log ID RKUIDKZ7D6 while trying to sync server.
It is really caused by some network issues. MMA doesn't see the Media Monkey server. We will try to help you with this.
by bhiefer
Wed Apr 05, 2017 2:20 pm
Forum: Need help (mma)
Topic: MMA stopped working
Replies: 7
Views: 2124

Re: WiFi Sync stopped working

Ok, sent the log. It's ID is "Y18WA4EERJ." Your database is corrupted for some reason. And this causes closing of app when some specific operation occurs. We will try to find out more to be able to help you. We have found one issue in repeairing DB. But your DB is really completely corrupted and ca...
by bhiefer
Wed Apr 05, 2017 2:14 am
Forum: Need help (mma)
Topic: MMA stopped working
Replies: 7
Views: 2124

Re: WiFi Sync stopped working

1337haXXor wrote:Ok, sent the log. It's ID is "Y18WA4EERJ."
Your database is corrupted for some reason. And this causes closing of app when some specific operation occurs. We will try to find out more to be able to help you.
by bhiefer
Fri Mar 10, 2017 4:54 pm
Forum: Need help (mma)
Topic: [SOLVED] ratings from device no longer sync to windows
Replies: 10
Views: 2925

Re: ratings from device no longer sync to windows

Please update to latest build - it has been fixed as of build 675.
by bhiefer
Fri Mar 03, 2017 2:12 am
Forum: Need help (mma)
Topic: why does MMA not see my playlists? [#13514]
Replies: 20
Views: 5899

Re: why does MMA not see my playlists? [#13514]

Please update to latest beta build. You can sign in to beta channel here: https://play.google.com/apps/testing/com.ventismedia.android.mediamonkey Could you please specify where are the tracks from Phone.m3u stored? Or please send me please these 4 playlists via private message here and attach them....