MediaMonkey scans Crashes on Win 8 [#11799]

Get answers about using the current release of MediaMonkey for Windows.

Moderator: Gurus

BramKa
Posts: 23
Joined: Tue Feb 09, 2010 11:57 am
Location: Brussel

MediaMonkey scans Crashes on Win 8 [#11799]

Post by BramKa » Sun Mar 02, 2014 4:54 am

Hi All,

Perhaps this is already flagged somewhere, tried to install and launch MediaMonkey_4.1.0.1692 but doesnt work for me on Windows 8.1 Asus Laptop. It crashes on startup, also after trying the 'Clean' Installation instructions. Re-installed my previous version (MediaMonkey_4.0.7.1511) that works fine.

Is this happening to more users, and is there a quick solution?

nohitter151
Posts: 23640
Joined: Wed Aug 09, 2006 10:20 am
Location: NJ, USA
Contact:

Re: MediaMonkey_4.1.0.1692 Crashes on startup Win 8

Post by nohitter151 » Sun Mar 02, 2014 8:48 am

Crashes how? Whats the error message?
MediaMonkey user since 2006
Need help? Got a suggestion? Can't find something?

Please no PMs in reply to a post. Just reply in the thread.

Lowlander
Posts: 47589
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MediaMonkey_4.1.0.1692 Crashes on startup Win 8

Post by Lowlander » Sun Mar 02, 2014 1:47 pm

A debug log (step 4b) send to support is often helpful in these cases: http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=69 You could also try 4.1.1.1693 from the Beta forum as it addresses a few problems with 4.1.
Lowlander (MediaMonkey user since 2003)

BramKa
Posts: 23
Joined: Tue Feb 09, 2010 11:57 am
Location: Brussel

Re: MediaMonkey_4.1.0.1692 Crashes on startup Win 8

Post by BramKa » Mon Mar 03, 2014 3:10 pm

Thanks. posted the Log, Ticket ID JLV-445292. Same issue on 4.1.1.1693

Peke
Posts: 13305
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: MediaMonkey_4.1.0.1692 Crashes on startup Win 8

Post by Peke » Tue Mar 04, 2014 5:16 am

Hi,
Can you please download, start http://www.norm-online.net/FindFullFile ... han255.php that will list all files with long filenames and give us the results?
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
How to add SCREENSHOTS to forum

BramKa
Posts: 23
Joined: Tue Feb 09, 2010 11:57 am
Location: Brussel

Re: MediaMonkey_4.1.0.1692 Crashes on startup Win 8

Post by BramKa » Tue Mar 04, 2014 3:20 pm

Yes, got it. The files with long file name were the cause, got them removed and now it's resolved. Thanks for the support.

Image

FYI

Image

Peke
Posts: 13305
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: MediaMonkey scans Crashes on Win 8 [#11799]

Post by Peke » Tue Mar 04, 2014 4:20 pm

Hi,
Great thx for the info this is filed under http://www.ventismedia.com/mantis/view.php?id=11799 and it is most likely how things are handled by windows itself.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
How to add SCREENSHOTS to forum

Post Reply