MediaMonkey scans Crashes on Win 8 [#11799]

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BramKa
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MediaMonkey scans Crashes on Win 8 [#11799]

Post by BramKa »

Hi All,

Perhaps this is already flagged somewhere, tried to install and launch MediaMonkey_4.1.0.1692 but doesnt work for me on Windows 8.1 Asus Laptop. It crashes on startup, also after trying the 'Clean' Installation instructions. Re-installed my previous version (MediaMonkey_4.0.7.1511) that works fine.

Is this happening to more users, and is there a quick solution?
nohitter151
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Re: MediaMonkey_4.1.0.1692 Crashes on startup Win 8

Post by nohitter151 »

Crashes how? Whats the error message?
MediaMonkey user since 2006
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Lowlander
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Re: MediaMonkey_4.1.0.1692 Crashes on startup Win 8

Post by Lowlander »

A debug log (step 4b) send to support is often helpful in these cases: http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=69 You could also try 4.1.1.1693 from the Beta forum as it addresses a few problems with 4.1.
Lowlander (MediaMonkey user since 2003)
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Re: MediaMonkey_4.1.0.1692 Crashes on startup Win 8

Post by BramKa »

Thanks. posted the Log, Ticket ID JLV-445292. Same issue on 4.1.1.1693
Peke
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Re: MediaMonkey_4.1.0.1692 Crashes on startup Win 8

Post by Peke »

Hi,
Can you please download, start http://www.norm-online.net/FindFullFile ... han255.php that will list all files with long filenames and give us the results?
Best regards,
Pavle
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BramKa
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Re: MediaMonkey_4.1.0.1692 Crashes on startup Win 8

Post by BramKa »

Yes, got it. The files with long file name were the cause, got them removed and now it's resolved. Thanks for the support.

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FYI

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Peke
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Re: MediaMonkey scans Crashes on Win 8 [#11799]

Post by Peke »

Hi,
Great thx for the info this is filed under http://www.ventismedia.com/mantis/view.php?id=11799 and it is most likely how things are handled by windows itself.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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