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[Solved] How to open a support ticket ?

Posted: Mon Jun 10, 2019 9:57 am
by Tornado21
Hello,

When I click on "Support > Submit a ticket", it says I need to be logged.
So I try to log on the left of website > Invalid Username or Password

So I click on Register and I'm redirected to this board, already logged with my username "Tornado21"... :o

Please can someone help me ?

Re: How to open a support ticket ?

Posted: Mon Jun 10, 2019 10:16 am
by Lowlander
Make sure you use the correct Case for the Username for Support.

https://www.mediamonkey.com/support/ind ... t-web-site

Re: How to open a support ticket ?

Posted: Wed Jun 12, 2019 1:49 am
by Tornado21
Hello,

I think I've tried everything (Cases, Username, Adress), even logout from Forum to Login on Support but it doesn't work : I can only login into this forum...

Re: How to open a support ticket ?

Posted: Wed Jun 12, 2019 8:11 pm
by Peke
Try to change Password on Forum and log into support with new password.

Re: How to open a support ticket ?

Posted: Sun Jun 16, 2019 1:02 am
by Tornado21
Hello,

It works with another password (maybe it was too strong). :o Thank you ! :)