[SOLVED] Registration Code Invalid

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mpoteet
Posts: 2
Joined: Tue Mar 31, 2020 4:13 pm

[SOLVED] Registration Code Invalid

Post by mpoteet » Tue Mar 31, 2020 4:27 pm

Hello, going here as the official support option isn't working for me for some reason.

I purchased lifetime gold a few years ago, and have kept track of my registration code, etc. But after putting it on my new computer, it's not activating for some reason. I've attempted to go to the support site, where I had to register to open a ticket, but it lead me to create this forum account. That's fine, as I'm here now, but I still cannot open a ticket, the ticket site is telling me invalid username / password. What are my options?

Lowlander
Posts: 47023
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Registration Code Invalid

Post by Lowlander » Tue Mar 31, 2020 5:41 pm

You may be entering the incorrect License Username (usually full name and case sensitive): https://www.mediamonkey.com/support/ind ... is-invalid

In support the username is also case sensitive: https://www.mediamonkey.com/support/ind ... t-web-site
Lowlander (MediaMonkey user since 2003)

mpoteet
Posts: 2
Joined: Tue Mar 31, 2020 4:13 pm

Re: Registration Code Invalid

Post by mpoteet » Wed Apr 01, 2020 1:19 pm

Yup that did it, I was using my email and not the username. Thanks

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