unable to sync with iphoneX/iOS13

Get answers about syncing the current release of MediaMonkey with iPods and other devices.

Moderator: Gurus

Neo1

unable to sync with iphoneX/iOS13

Post by Neo1 » Tue Sep 24, 2019 4:20 pm

with the new iOS 13, am facing syncing issues. gives me a message that MM can read and display the content but cannot add/edit or delete

Lowlander
Posts: 46085
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: unable to sync with iphoneX/iOS13

Post by Lowlander » Tue Sep 24, 2019 6:01 pm

Did you update to the latest 4.1.25 release (required): https://www.mediamonkey.com/forum/viewt ... 54426&sd=d
Lowlander (MediaMonkey user since 2003)

chrisspangler99
Posts: 5
Joined: Tue Apr 30, 2019 7:48 am

Re: unable to sync with iphoneX/iOS13

Post by chrisspangler99 » Fri Sep 27, 2019 7:59 am

Hi All,
Thanks for the tip about MediaMonkey 4.1.25 as initially I could not synch on 4.1.24 a few days back. :)

My details are:
1) brand new iPhone 8 activated Tuesday, 256GB storage and new USB cable.
2) I'd upgraded to iOS 13.1 from 12.4 Wed without considering how it would affect MMW, Syncing failed
3) Otherwise on Windows 10, I've the latest iTunes 12.10, 64 bit
4) Number of Songs in my library 24,120 (99+ MP3 around 160 bit sampling rate)

All seems to be moving along, albeit quite slowly. Obviously 4.1.25 is in testing so no worries, but at the pace I'm going having kicked off my auto-sync Thursday evening, I won't finish until Monday. So my phone will be tethered to my PC all weekend.

I've killed off all running programs, apps, etc... to free up resources.

---> Is there anything else that can be done to improve the pace some pls?

Thanks,
Chris

rusty
Posts: 7200
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: unable to sync with iphoneX/iOS13

Post by rusty » Sun Sep 29, 2019 1:44 pm

Hi,

If sync slowness persists with build 4.1.25.1889, can you generate a debug log as described in step 4 at https://www.mediamonkey.com/forum/viewt ... ?f=6&t=341 ?

Thanks!

-Rusty

vb1953
Posts: 20
Joined: Wed Aug 04, 2010 7:34 pm

Re: unable to sync with iphoneX/iOS13

Post by vb1953 » Mon Sep 30, 2019 6:40 am

DL'd and installed 1889,

Was able to sync my iphone SE with no problems or delay.

Thanks!

chrisspangler99
Posts: 5
Joined: Tue Apr 30, 2019 7:48 am

Re: unable to sync with iphoneX/iOS13

Post by chrisspangler99 » Mon Sep 30, 2019 9:20 am

rusty wrote:
Sun Sep 29, 2019 1:44 pm
Hi,

If sync slowness persists with build 4.1.25.1889, can you generate a debug log as described in step 4 at https://www.mediamonkey.com/forum/viewt ... ?f=6&t=341 ?

Thanks!

-Rusty
Hi Rusty,
Thanks for your reply about logging a debug report. I'll do that if I continue to have trouble. Currently I'm down to about 750 MP3s remaining out of about 24,000, so I'm excited to be done syncing to my new iPhone. I did confirm, that I've got the same build 4.1.25.1889 as another poster said that there were no latency problems reported.

I'll keep an eye out for the pace of future auto-syncing, especially if latency continues in future MMW releases. I am a new bie of MMW. I was very happy to see that when my auto-sync was interrupted that the operation picked up where it left off from the last sync.

Eventually I do want to research reasons why some MP3s did not sync. I noted some were of type M4A format. I fear I just have some MP3 that became corrupted earlier this summer when my tags became "scrambled". I'm very grateful for MMW as I had to repair about 15,000 tracks. I'll also want to dive deeper into the details of what was synced to my iPhone as compared to the values in the Song, Artist, Genre, Album Title, fields, etc... as I was pretty careful to clean all of those details up prior to my first auto-sync.

Also MMW sounds like they'll continue to support even older Apple devices, like the 'Classic', which iTunes does not any more or so I've learned, but that's for another post some time. :)

Thanks again,
Chris

evo-lution
Posts: 2
Joined: Mon Oct 08, 2007 5:48 pm
Location: Bolton, England
Contact:

Re: unable to sync with iphoneX/iOS13

Post by evo-lution » Mon Sep 30, 2019 2:09 pm

Can you let us know when build 4.1.25.1890 will be out to test the Sync. It's exactly the same issue in 5.0.0.2201.

Peke
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Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: unable to sync with iphoneX/iOS13

Post by Peke » Mon Sep 30, 2019 3:59 pm

Hi,
Both 1890 and 2203 are in internal testing. It should be available very soon.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Jrmach
Posts: 6
Joined: Fri Oct 20, 2017 8:52 am

Re: unable to sync with iphoneX/iOS13

Post by Jrmach » Tue Oct 01, 2019 10:11 am

Hello I have been following this issue because I have the same problem... Please fix this as it took me over 24 hours to sync 8250 songs to my new iphone XR with the MediaMonkey_4.1.25.1888. and ios 13.
Jrmach

vb1953
Posts: 20
Joined: Wed Aug 04, 2010 7:34 pm

Re: unable to sync with iphoneX/iOS13

Post by vb1953 » Wed Oct 02, 2019 7:57 am

Update: Tried to add 182 mp3's to my iphone SE this morning. 1.5 hours later it's still working (at #118 of 182..)

1889 installed.

Update 10/10/19: 1891 seems to have fixed the speed issue.
Last edited by vb1953 on Thu Oct 10, 2019 4:53 am, edited 1 time in total.

nikk106
Posts: 1
Joined: Sun Sep 29, 2019 2:44 pm

Re: unable to sync with iphoneX/iOS13

Post by nikk106 » Thu Oct 03, 2019 7:02 pm

Hello,
I got the same problem after updating my iPhone X to iOS 13.1.2.
Synchronization is too slow now. (Build 1889).

bowie1304
Posts: 8
Joined: Sun Oct 30, 2011 7:31 am

Re: unable to sync with iphoneX/iOS13

Post by bowie1304 » Fri Oct 04, 2019 1:58 am

Hi all,

I'm using the same beta reslease as all to sync with IOS 13.1.2 with an iPhone 7. To me it is essential that it works as before because I'm using the synch mechanisme to sync playlists used in my cycling lessons.

For 20 Songs to sync it takes just an hour to sync the songs and build the playlist.

As fast as Apple announces updates for IOS 13, I know that it is difficult to keep your Software updated, but I think it is a must.

Kind regards
Willi

PS: now I sync again a playlist with 31 songs, and something is noticeable. The first song in the list took a very long time to be copied to my iPhone, then the next 9 songs were copied very fast as expected than the 10th took a lot of time and 20st song took about meanwhile about 5 minutes and ist still on the way to be copied to the phone. Now the last one took as long as the first and the 10th and the 20st Song. But the list isn't present on the phone. Perhaps someone could confirm this behaviour.

zzaj2018
Posts: 2
Joined: Mon Sep 03, 2018 8:37 pm

Unable to synch, iOS 13.1.2

Post by zzaj2018 » Wed Oct 09, 2019 2:30 pm

I recently updated my iPhone to iOS 13.1.2; every time I connect the phone (with MM latest version open), it gives me a message that states "The iPhone/Pod firmware is not compatible with this version of MM. You'll be able to view the contents of the device but will not be able to write to it". I surely HOPE you're working on a solution now, because I really, REALLY need this capability

neo1

Re: unable to sync with iphoneX/iOS13

Post by neo1 » Wed Oct 09, 2019 2:32 pm

Lowlander wrote:
Tue Sep 24, 2019 6:01 pm
Did you update to the latest 4.1.25 release (required): https://www.mediamonkey.com/forum/viewt ... 54426&sd=d
yes , i did. still facing syncing issues.

zzaj2018
Posts: 2
Joined: Mon Sep 03, 2018 8:37 pm

Re: unable to sync with iphoneX/iOS13

Post by zzaj2018 » Wed Oct 09, 2019 2:48 pm

NEVER mind... I didn't realize there was a 4.1.25 version for MM; updated and it seems to have fixed everything.

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