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Syncing with iOS 12 doesn't work

Posted: Sun Oct 07, 2018 7:31 pm
by rrfpacker
I have MM 4.1.20.1864. Updated iPhone 5 to iOS 12 this week and now MM won't sync; I got an error message saying MM wasn't compatible. Did I miss a new MM version to cover this?

Thanks.

Re: Syncing with iOS 12 doesn't work

Posted: Mon Oct 08, 2018 12:20 am
by jdhill93
Same problem. Updates to ios 12.0 on an iphone 6s and a new model Xs Max. "firmware not compatible" Help.

Re: Syncing with iOS 12 doesn't work

Posted: Tue Oct 09, 2018 12:50 am
by goke313
Syncing doesn't work with Xs Max

Re: Syncing with iOS 12 doesn't work

Posted: Tue Oct 09, 2018 1:26 pm
by Lowlander

Re: Syncing with iOS 12 doesn't work

Posted: Tue Oct 09, 2018 2:12 pm
by goke313
Lowlander wrote: Tue Oct 09, 2018 1:26 pm 4.1.21.1875 should work: https://www.mediamonkey.com/forum/viewt ... =8811&sd=d
iPhone Xs Max is now recognized however, I cannot view the music I transferred from my 6Plus (via 3uTools/Windows PC)
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Re: Syncing with iOS 12 doesn't work

Posted: Tue Oct 09, 2018 2:33 pm
by Lowlander
Looks like iTunes also doesn't see it. Maybe something non-standard (Apple can be very particular) was done. One issue might be that Apple doesn't use proper filenames, instead a hexadecimal code.

Re: Syncing with iOS 12 doesn't work

Posted: Tue Oct 09, 2018 9:32 pm
by Peke
Hi,
It is possible that the reason why both MMW and iTunes do not see is that Apple Mobile Device driver do not serve/see actuall media transfered to phone using third party Application.

If I remember correctly some iTunes versions had option to rebuild Library on Phone, but I'm not sure that it also apply to iPhone XS Max

Re: Syncing with iOS 12 doesn't work

Posted: Mon Nov 05, 2018 6:55 pm
by ceinj
I'm having problems sync'ing with version 1881 so I want to go back and test version 1875. What's the best way to do this? Can I:
1. Just install 1875 over 1881
2. Must uninstall 1881 completely
3. Install 1875 to another folder

Re: Syncing with iOS 12 doesn't work

Posted: Tue Nov 06, 2018 7:45 am
by Peke
Hi,
You can easily use 1875 on top of 1881, but I think it will not solve your sync problems as I see no important and risky fixes regarding apple devices.

Re: Syncing with iOS 12 doesn't work

Posted: Tue Nov 06, 2018 9:45 am
by ceinj
Thanks Pavle for the response.

It looks like I wouldn't be successful at that anyway since the download link to 1875 is broken!

I've seen others post issues using iOS12 and we are having problems also (won't sync, shows up as 2 devices). Is Ludek or some other developer actively working on iOS12 problems?

Re: Syncing with iOS 12 doesn't work

Posted: Tue Nov 06, 2018 11:01 am
by Peke
Hi,
I think that Ludek have iOS 12 device. There was double profile report, but that should be fixed if you delete one from profiles when device is unplugged.

NOTE: iTunes must not be started (Active) if you want to use MMW as it is reported several times that it locks device from MMW access.

Re: Syncing with iOS 12 doesn't work

Posted: Wed Nov 07, 2018 3:42 pm
by dougtheguy
I just updated to MM Gold on Surface Pro 3 running win10. I have a iphone SE and a iPad air2 with latest iOS 12 update. When I plug them in and start up MM they say iTunes must be installed. iTunes is installed but MM does not work. I'm a musician who really relies on iOS apps. I can't stand iTunes so please help.

Re: Syncing with iOS 12 doesn't work

Posted: Wed Nov 07, 2018 8:07 pm
by Peke
Hi,
Can you please open support ticket and supply us debug log as described at https://www.mediamonkey.com/forum/viewt ... ?f=26&t=69

Re: MMW v4.1.23 Does not work with IOS 12

Posted: Wed Nov 07, 2018 9:34 pm
by Lowlander
Does iTunes, the desktop version, not the Windows Store App recognize the devices?

See: https://www.mediamonkey.com/wiki/index. ... zation/4.0 and https://www.mediamonkey.com/support/ind ... -touchipod