USB file transfer

Get answers about syncing the current release of MediaMonkey with iPods and other devices.

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Hebephrene
Posts: 12
Joined: Tue Dec 20, 2016 10:55 am

USB file transfer

Post by Hebephrene » Tue Aug 06, 2019 4:54 pm

I am using MM 4.1.20 1864 and have been successfully transferring songs to my Samsung Galaxy 7 for a year or so. But I recently had to endure a factory reset and now I get an error message that we are having trouble with the USB connection, nor does the phone appear under Send to. I have been through this before but have forgotten how to trouble shoot this issue. Thanks,

Lowlander
Posts: 46111
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: USB file transfer

Post by Lowlander » Tue Aug 06, 2019 10:45 pm

Do you mean the MTP frozen message? 4.1.24 is the current release.
Lowlander (MediaMonkey user since 2003)

Hebephrene
Posts: 12
Joined: Tue Dec 20, 2016 10:55 am

Re: USB file transfer

Post by Hebephrene » Wed Aug 07, 2019 12:52 pm

When I go to Tools/Options/Portable Devices I see both the Galaxy Samsung 7 and Card listed, but since I have done a factory reset it is as if the phone is new. Should I delete or uncheck those boxes and then try and re establish them? And if so, how? As I said the error message indicates a difficulty making contact via USB

Hebephrene
Posts: 12
Joined: Tue Dec 20, 2016 10:55 am

Re: USB file transfer

Post by Hebephrene » Tue Aug 13, 2019 3:40 pm

Still wondering why I can no longer transfer MM songs to my phone since the factor reset. I am using the latest version of MM and have been transferring happily for years but now the error message says that MM is unable to establish a connection with the phone through USB. Nor does the phone appear as an option under "Send to" Help.

Lowlander
Posts: 46111
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: USB file transfer

Post by Lowlander » Wed Aug 14, 2019 1:03 pm

Make sure that device is set to MTP for the USB connection and that Windows sees it. See: http://www.mediamonkey.com/support/inde ... tion-fails
Lowlander (MediaMonkey user since 2003)

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