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Profile Problem for Amazon Kindle Fire?

Posted: Thu Sep 05, 2019 2:40 pm
by ceinj
I am using MM 4.1.23.1881 on a Windows 7 machine. I am trying to sync a MP4 movie file to an older Kindle Fire device. I keep getting an error message that MP4 is not supported on the device (same thing with MVK, MPG and M4V files).

I think this is a problem with MM profiles because I can transfer the MP4 file directly to the Kindle with Windows File Explorer and it plays!

I tried to modify the profile myself in the device section of MM but that didn't seem to work.

Some help please!?

Re: Profile Problem for Amazon Kindle Fire?

Posted: Thu Sep 05, 2019 3:10 pm
by Lowlander
You need to add MP4 to the Supported Formats in the Device Profile conversion settings.

Re: Profile Problem for Amazon Kindle Fire?

Posted: Thu Sep 05, 2019 3:39 pm
by ceinj
I did. And I set all the options. It did not work - unless I did something incorrect. I can't figure it out.

Re: Profile Problem for Amazon Kindle Fire?

Posted: Thu Sep 05, 2019 4:02 pm
by Lowlander
You may be missing an Audio, Video or bitrate setting in the Support Formats settings.

Re: Profile Problem for Amazon Kindle Fire?

Posted: Thu Sep 05, 2019 4:07 pm
by ceinj
OK, I'll try to fight my way through all the options but I wonder why such a popular device like the Kindle Fire wouldn't already come up in MM with the proper profile?