[SOLVED] songs disappearing from synced playlists

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shambolic94
Posts: 3
Joined: Sun Sep 01, 2019 8:16 am

[SOLVED] songs disappearing from synced playlists

Post by shambolic94 » Sun Sep 01, 2019 8:59 am

Hi there,

I've been using MMA for a while now, syncing between the phone's SD card (128GB) the windows app (v4.1.24.1883) over wifi. Some time ago, songs started disappearing from the playlists synced via wifi to the SD card on my phone. The playlists are complete in the windows app, but many are totally empty, or have only 2 or 3 tracks (out of 15 to 20) on my phone. The odd thing is that there is a simple but labor-intensive fix: if I make any edits to one of the faulty playlists in windows (add a track, change the song order, etc), the next sync will repopulate all the missing songs from that playlist on my phone (even the songs I haven't touched). But the problem eventually reoccurs. I am not sure what triggers it. There seems to be no rhyme or reason (at least that I can discern) about which tracks and playlists are affected. I now work around it by periodically adding a dummy track to my library, adding it to all the faulty playlists, syncing, and then deleting the dummy track from my library. But that's really a pain with dozens of playlists and it also doesn't fix the most annoying aspect of the problem, which is wanting to listen to a playlist and discovering it is missing 90% of its content.

Bottom line: it seems that MMA thinks that a playlist is in sync, when it actually is missing tracks. Once you force it to redo the sync by making edits to the playlist, it puts all the songs back into sync.

I've tried checking and dechecking the various options for playlists in the device sync menu, to no avail, although I probably have not tried every possible permutation of options. Anyone else experience this issue? Any troubleshooting suggestions?

musziqluvher
Posts: 84
Joined: Mon Feb 24, 2014 7:43 am
Location: Germany

Re: songs disappearing from synced playlists

Post by musziqluvher » Mon Sep 02, 2019 1:50 am

I have a similar problem. I have a Samsung Galaxy A6 (SM-A600FN/DS) + 256GB microSD. I ran into syncing issues, partially due to incorrect format of the card (should have been exFAT instead of FAT) as well as WIFI syncing being iffy. I'm on the beta release, MMA 1.3.5.0863. MMW 4.1.25.1888. My issue occurred once I tried syncing ALL of my 13K+ songs to my phone.

I was able to sync all of the songs. I pulled the card out and synced via card reader because the wifi transfer was terribly slow. I couldn't deal with that. WIthin an hour I was able to sync all 66GB of music. However, now I'm in your predicament. Although the playlists sync and songs appear in them...all of the songs are grayed out. I've tried deleting the playlists. Changing options for playlist syncing. Nothing seems to work yet.

EDIT: LOG ID BWXA13SXP2
MMW 4.1.25.1888 | MMA 1.3.5.0863
MM Remote 2.9 | Android 9.0
MMW Gold | MMA Pro
Win10 64b

shambolic94
Posts: 3
Joined: Sun Sep 01, 2019 8:16 am

Re: songs disappearing from synced playlists

Post by shambolic94 » Mon Sep 02, 2019 7:42 am

Just to clarify, in my case the missing playlist songs are not greyed out, they are simply gone from the playlist (although they are still on the device). I will say I long ago stopped syncing by hard connection, as I had problems (don't recall anymore exactly what they were) with going back and forth between wifi snycing and syncing by cable.

musziqluvher
Posts: 84
Joined: Mon Feb 24, 2014 7:43 am
Location: Germany

Re: songs disappearing from synced playlists

Post by musziqluvher » Tue Sep 03, 2019 10:42 am

shambolic94 wrote:
Mon Sep 02, 2019 7:42 am
Just to clarify, in my case the missing playlist songs are not greyed out, they are simply gone from the playlist (although they are still on the device). I will say I long ago stopped syncing by hard connection, as I had problems (don't recall anymore exactly what they were) with going back and forth between wifi snycing and syncing by cable.
Strangely enough that's how my situation started out, after I synced all of my songs to the device. I'm not sure how but the playlists eventually showed up with songs in them....just grayed out. This didn't happen when I only synced songs that were in a playlist. Once I started syncing my whole library is when I had these problems.
MMW 4.1.25.1888 | MMA 1.3.5.0863
MM Remote 2.9 | Android 9.0
MMW Gold | MMA Pro
Win10 64b

Lowlander
Posts: 46156
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: songs disappearing from synced playlists

Post by Lowlander » Tue Sep 03, 2019 11:28 am

When having these issues make sure you're on the latest for both MMA and MMW and then capture them in a debug log. For wifi From About in MMA and then respond here with logID or add that to a Support Ticket and for UBS: https://www.mediamonkey.com/forum/viewt ... ?f=21&t=69
Lowlander (MediaMonkey user since 2003)

musziqluvher
Posts: 84
Joined: Mon Feb 24, 2014 7:43 am
Location: Germany

Re: songs disappearing from synced playlists

Post by musziqluvher » Thu Sep 05, 2019 10:38 am

shambolic94 wrote:
Sun Sep 01, 2019 8:59 am
Hi there,

I've been using MMA for a while now, syncing between the phone's SD card (128GB) the windows app (v4.1.24.1883) over wifi. Some time ago, songs started disappearing from the playlists synced via wifi to the SD card on my phone. The playlists are complete in the windows app, but many are totally empty, or have only 2 or 3 tracks (out of 15 to 20) on my phone. The odd thing is that there is a simple but labor-intensive fix: if I make any edits to one of the faulty playlists in windows (add a track, change the song order, etc), the next sync will repopulate all the missing songs from that playlist on my phone (even the songs I haven't touched). But the problem eventually reoccurs. I am not sure what triggers it. There seems to be no rhyme or reason (at least that I can discern) about which tracks and playlists are affected. I now work around it by periodically adding a dummy track to my library, adding it to all the faulty playlists, syncing, and then deleting the dummy track from my library. But that's really a pain with dozens of playlists and it also doesn't fix the most annoying aspect of the problem, which is wanting to listen to a playlist and discovering it is missing 90% of its content.

Bottom line: it seems that MMA thinks that a playlist is in sync, when it actually is missing tracks. Once you force it to redo the sync by making edits to the playlist, it puts all the songs back into sync.

I've tried checking and dechecking the various options for playlists in the device sync menu, to no avail, although I probably have not tried every possible permutation of options. Anyone else experience this issue? Any troubleshooting suggestions?
Alright. I've found what may be part of your problem. Earlier this morning, I was checking on these missing songs. I know you don't have any grayed out songs but I did a comparison between the file properties (inside MMA) for the song and discovered that MMA still had references to my old card. So, I cleared all the data for MMA via app settings then restarted the program and also removed access to the old card folders. That seems to have cleared up the problem. Try resetting the app. As long as everything is stored on the SD card you shouldn't have much trouble once you refresh/sync.
MMW 4.1.25.1888 | MMA 1.3.5.0863
MM Remote 2.9 | Android 9.0
MMW Gold | MMA Pro
Win10 64b

shambolic94
Posts: 3
Joined: Sun Sep 01, 2019 8:16 am

Re: [SOLVED] songs disappearing from synced playlists

Post by shambolic94 » Tue Sep 10, 2019 6:25 pm

interesting. i did switch to a bigger SD card a while back so that sounds like it could be the problem. I will give it a try.

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