Syncs to MMA, but skips random FLAC files

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neilr8133
Posts: 5
Joined: Thu Sep 03, 2015 6:40 am

Syncs to MMA, but skips random FLAC files

Post by neilr8133 » Mon Oct 08, 2018 8:29 am

"Forgive me, Admins, for I'm sure I'm about to screw something up..." ;-)

SUMMARY:
After MMW wireless sync to MMA, FLAC files started to skip with the message "Skipping inaccessible files". VLC can play them. The problem has gotten worse to the point where only a random couple of files will play but others from the same album(s) will not, for example I had a 2-hour playlist and less than 5 songs would play. MP3s are not affected.

ENVIRONMENT:
* MediaMonkey for Windows 4.1.21.1875 (debug build)
* MediaMonkey for Android 1.3.2.0824
* MMA logs: IBJMQPQBCA (gathered after I try to play all Tracks and it skips a lot then finally starts playing, then I skip to the next track after a few seconds).
* Android version: Currently "P" but problem began before OS upgrade from "O". (This problem has been occurring for a couple of months.)

ADDITIONAL DETAILS
* I tried uninstall and reinstalling MMA, no change.
* I have performed multiple syncs to see if it would fix the problem (either auto-magically or by leveraging some "randomized" playlists to rotate out files that may have become corrupt during transfer), no change.
* No problems streaming via UPnP from MMW server.

PLEA:
"Help, please?" :-)

EDIT: ADDENDUM:
I tried to check the forums for existing reports but the only posts I could find were not relevant, or from long-ago fixed bugs.

martin.bohac
Posts: 99
Joined: Thu Nov 14, 2013 5:23 pm

Re: Syncs to MMA, but skips random FLAC files

Post by martin.bohac » Tue Oct 09, 2018 1:32 pm

Hi,
VLC has own codecs, please try to play unplayable FLAC in Google Play Music to get know whether it is supported by the system natively.
If yes, can you provide one of these tracks?

neilr8133
Posts: 5
Joined: Thu Sep 03, 2015 6:40 am

Re: Syncs to MMA, but skips random FLAC files

Post by neilr8133 » Tue Oct 09, 2018 3:01 pm

Interesting about VLC, good to know, thanks!

I went to Google Play Music, scrolled over to Songs, and found a number of the songs were listed as having length "0:00". However I found some others that *do* play. (I've also confirmed the 'non-playing-ness' by going into the file browser, navigating to the file, and trying to open with Google Play Music and MediaMonkey for Android and having them both give errors.)

Before I attach one of the non-playing files (since they're FLAC so they're pretty big), let me ask: How do you want me to submit the sample(s)? Just attach to a message in this forum?


Thanks!
-Neil

Lowlander
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Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Syncs to MMA, but skips random FLAC files

Post by Lowlander » Tue Oct 09, 2018 3:36 pm

Upload to any File Sharing you like (like Dropbox) and then include link here. Or if you prefer to keep it private open a Support Ticket and include the link to the file in your ticket.
Lowlander (MediaMonkey user since 2003)

neilr8133
Posts: 5
Joined: Thu Sep 03, 2015 6:40 am

Re: Syncs to MMA, but skips random FLAC files

Post by neilr8133 » Wed Oct 10, 2018 9:40 am

Thanks!

I've uploaded it here, it's a ~14MB .FLAC file: https://drive.google.com/open?id=1pdVUL ... t1EjWFRagy

In case it helps, I copied the file off of my Android and compared the sha256 value for it against the master file, and they matched: c850bea9029ef0e10a7505377255c6f7eb678116e68e107e0835ef1ae9b52a09 so it looks like the file is getting copied to the device intact. I then used MediaMonkey for Windows to open the version that I had just retrieved from the phone and it was able to play successfully.


-Neil

neilr8133
Posts: 5
Joined: Thu Sep 03, 2015 6:40 am

Re: Syncs to MMA, but skips random FLAC files

Post by neilr8133 » Thu Oct 11, 2018 8:42 am

Apology and clarification: The previous sample does not play in either MMA nor in Play Music. (Although in Play Music, all of the tracks that report zero-length show the filename as the song title and have the artist name as "Unknown artist", however they seem to have the correct album art; but that sounds like a different bug than the one I'm reporting here.) My apologies for this confusion.

I found a number of other songs that won't play in MMA but I'm unable to find them in Play Music (!).

I'll keep looking for one that plays in Play Music but not in MMA and will report back.

Peke
Posts: 11267
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Location: Serbia
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Re: Syncs to MMA, but skips random FLAC files

Post by Peke » Thu Oct 11, 2018 8:31 pm

Hi,
File that you sent Contain both ID3v2 and ID3v1.1 tags along with Vorbis tags (native FLAC Tags).

My Moto X4, Alcatel Idol 3, HTC Desire 820, Huawei P20 Lite play it without any problems and MMA see the file.

Here is what you will do:
1. Use ES File explorer to navigate to problematic file
2. Initiate playback and Select MMA as player

If it fails to play Send log and write down LOG ID Here.

Not You can do that on any file you find not playing in MMA so that we have more info from multiple logs.
Best regards,
Pavle
MediaMonkey lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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martin.bohac
Posts: 99
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Re: Syncs to MMA, but skips random FLAC files

Post by martin.bohac » Fri Oct 12, 2018 8:41 am

Really the file "03 Captain Jack - The Race.flac"? I have tested it on my Moto G5 Plus(Android 7) and Nexus 5X(Android 8.1). This file is unplayable on both devices also unplayable in Google Play Music, so the issue is that these files are not supported by a system.

Peke
Posts: 11267
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Syncs to MMA, but skips random FLAC files

Post by Peke » Fri Oct 12, 2018 11:53 am

Hi,
Stripping ID3 Tags from Flac make it working again for Martin.

This is long time issue see http://forum.mediamonkey.com/viewtopic.php?t=30217 only way to do that is to tell some app to Strip ID3tags from all of your FLAC files if they exist.

Not sure that MP3Tag can do that, maybe some other apps can.
Best regards,
Pavle
MediaMonkey lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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neilr8133
Posts: 5
Joined: Thu Sep 03, 2015 6:40 am

Re: Syncs to MMA, but skips random FLAC files

Post by neilr8133 » Tue Oct 16, 2018 8:59 am

Based on my understanding of the replies so far, I took the following actions:

In MMW, went to Tools | Advanced Tag Management | Synchronize tags for the previous sample; it modified the file and produced one with sha256 value 2ba29b34c36244f00bb3f6968c3a357137d7a0af777bc9c330527d79110aee7e, but this one also does not play in either MMA or Play Music even though it again has the same hash as the on-computer version. Log ID: 5ICY363JXB. Link to file: https://drive.google.com/file/d/1eDgoOv ... sp=sharing

Then I went Advanced Tag Management and "cleaned tags", but the hash did not change (nor did the file magically become playable). Log ID: 7MWLTWHVBX.

In case it helps, here is a song that plays just fine in both Play Music and MMA: https://drive.google.com/open?id=1uccGi ... NaLmldcGEu As far as I know, I manage both files the same (only modifying the FLACs in MMW and MMA) so if it's a tag problem I don't understand why A) the tag-management tests I performed for the other file didn't work, or B) why this file would be different.

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