Android Phone Audio Profile Changes on Launching MMA [#16247]

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nishu.roxz
Posts: 10
Joined: Wed Dec 11, 2019 2:24 pm

Android Phone Audio Profile Changes on Launching MMA [#16247]

Post by nishu.roxz » Wed Dec 11, 2019 3:20 pm

Hi Team,
I'm using MMW from a few years and set MMA as my default audio player on my phone.
I have even disabled 'Google Play Music' on phone.

I noticed this weird error where my Phone Audio Profile changes on opening MMA.
I set my phone in Vibrate mode always and on opening Media Monkey Android player, the Audio profile changes to General. After the current song completes and next song starts playing, The Audio profile changes to silent at times. This automatic change is profile is irritating me as I've missed a few calls and reminders just because the profile changed!

I have used the below devices from more than a year and I'm sure this error/bug is reproducible. Else I can share the screen recording via email.

Pixel 2 - Android Pie, Android 10
Nokia 8 - Android Oreo

Expecting this bug to be fixed soon!


I did try reaching to the email ID mentioned in Google Play Store - support@mediamonkey.com.
I received an automated response stating the email could not be delivered.
I also reviewed the product on Play Store and didn't get any response.

Lowlander
Posts: 46506
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Android Phone Audio Profile Changes on Launching MMA

Post by Lowlander » Fri Dec 27, 2019 4:30 pm

Send a debug log from About in MMA when you experience this. You can open a Support Ticket (mediamonkey.com/support) with the logID's to be able to correspond with developers regarding this problem.
Lowlander (MediaMonkey user since 2003)

nishu.roxz
Posts: 10
Joined: Wed Dec 11, 2019 2:24 pm

Re: Android Phone Audio Profile Changes on Launching MMA

Post by nishu.roxz » Mon Jan 13, 2020 11:15 am

I missed the reply.

Sent the Log files - GN415P2FTM

Basically Phone was in Vibrate before app launch, Then it changed to Silent. I pressed Play and skipped a few tracks, So the audio profile changed to General and back to Silent.

martin.bohac
Posts: 144
Joined: Thu Nov 14, 2013 5:23 pm

Re: Android Phone Audio Profile Changes on Launching MMA

Post by martin.bohac » Mon Jan 13, 2020 12:30 pm

Hi thanks,
the issue is tracked as https://www.ventismedia.com/mantis/view.php?id=16247

nishu.roxz
Posts: 10
Joined: Wed Dec 11, 2019 2:24 pm

Re: Android Phone Audio Profile Changes on Launching MMA [#16247]

Post by nishu.roxz » Thu Feb 13, 2020 1:39 pm

Hello,
Any ETA on the bug fix ?

martin.bohac
Posts: 144
Joined: Thu Nov 14, 2013 5:23 pm

Re: Android Phone Audio Profile Changes on Launching MMA [#16247]

Post by martin.bohac » Mon Feb 17, 2020 7:13 am

Fixed in next build 1.3.7.904, coming published tomorrow.

nishu.roxz
Posts: 10
Joined: Wed Dec 11, 2019 2:24 pm

Re: Android Phone Audio Profile Changes on Launching MMA [#16247]

Post by nishu.roxz » Tue Feb 18, 2020 2:07 pm

Hi,
It would be really helpful if the support ID is working. That's the default way of communication as many use Play store to install and read the updates of this app.
"I did try reaching to the email ID mentioned in Google Play Store - support@mediamonkey.com.
I received an automated response stating the email could not be delivered.
I also reviewed the product on Play Store and didn't get any response."

I get this response on sending a mail -
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

support@mediamonkey.com
LMTP error after RCPT TO:<support@mediamonkey.com>:
552 5.2.2 <support@mediamonkey.com> Mailbox is full / Blocks limit exceeded / Inode limit exceeded
support-noreply@mediamonkey.com
(ultimately generated from support@mediamonkey.com)
LMTP error after RCPT TO:<support-noreply@mediamonkey.com>:
552 5.2.2 <support-noreply@mediamonkey.com> Mailbox is full / Blocks limit exceeded / Inode limit exceeded

Peke
Posts: 12711
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Android Phone Audio Profile Changes on Launching MMA [#16247]

Post by Peke » Thu Feb 20, 2020 9:00 pm

Hi,
Due the increased number spam you can sometimes get such message. It is always suggested to submit support ticket at https://www.mediamonkey.com/support/ instead of direct mailing to us.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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rusty
Posts: 7252
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: Android Phone Audio Profile Changes on Launching MMA [#16247]

Post by rusty » Thu Feb 20, 2020 9:30 pm

fyi, it's been published to the MediaMonkey for Android beta track (you have to register for betas on the play store via https://play.google.com/apps/testing/co ... ediamonkey ).

Re. the support address--I'll look into the problem--it's supposed to redirect you to our esupport system, but something's obviously gone wrong.

-Rusty

nishu.roxz
Posts: 10
Joined: Wed Dec 11, 2019 2:24 pm

Re: Android Phone Audio Profile Changes on Launching MMA [#16247]

Post by nishu.roxz » Thu Feb 20, 2020 11:49 pm

Thanks a lot for the fix !

I checked the Beta version from Play Store on Android 10 - Pixel 2 device.
The audio profile is not changing on Opening the app / Changing tracks / Controlling media playback from bluetooth !

It was a really annoying bug. Thanks again :)

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