Not Receiving Password reset email

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naifyboy123`

Not Receiving Password reset email

Post by naifyboy123` »

I am trying to perform a password reset but not receiving the password. I therefore cannot logon and continue reporting an issue.
I am using this email address and username as an alternative.
Can someone please contact so I can get my original account reset?

Thanks
rusty
Posts: 7588
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: Not Receiving Password reset email

Post by rusty »

Hi,

To rule out the obvious: did you check your spam folder for the password reset email?

If you already checked, can you confirm that both of these password reset links fail?
https://www.mediamonkey.com/support/wp- ... stpassword (this link requires your username)
http://www.mediamonkey.com/forum/ucp.ph ... ndpassword (this link requires your email)

Thanks!

-Rusty
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