Reporting issues by the auto send tool

Help improve MediaMonkey 5 by testing the latest pre-release builds, and reporting bugs and feature requests.

Moderator: Gurus

pip_pill
Posts: 101
Joined: Sun Feb 26, 2017 3:55 pm

Reporting issues by the auto send tool

Post by pip_pill »

Do the reports I send on critical failures get used?

IE if I don't report them here and only fill in the brief details on the error failure report message

Are my reports getting through for evaluation?
Ludek
Posts: 4947
Joined: Fri Mar 09, 2007 9:00 am

Re: Reporting issues by the auto send tool

Post by Ludek »

If it is automatically generated crash report then yes, we are checking them and fixing on regular basic, but to be sure that it gets attention it is better to descibe the issue here (or submit ticket and write the log ID).

If it is manually generated via menu Debug > Send logs then it is always better to describe the issue and attach standard debug log for functional problems using DbgView (item 4b in reportin bugs section) via eSupport tickets.
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