MM5, Windows 11 Freezes on Start Up

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EagleScout
Posts: 10
Joined: Tue Mar 27, 2012 11:04 am

MM5, Windows 11 Freezes on Start Up

Post by EagleScout »

Program will not start. The program stops at the logo screen and freezes. I have uninstalled the latest Beta Debug version. My music library is on a removable SSD drive.

Running Windows 11 on Surface Pro
Device name TABLET-9A3BQIP8
Processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz
Installed RAM 16.0 GB (15.6 GB usable)
Device ID 2355CA7B-CF47-40D6-83C8-40E8AEA9B7D2
Product ID 00330-63111-45529-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
Tried launching from Desktop shortcut and exe file

Edition Windows 11 Pro
Version 21H2
Installed on ‎10/‎26/‎2021
OS build 22000.318
Serial number 007809411453
Experience Windows Feature Experience Pack 1000.22000.318.0

DBGVIEW LOG:

Code: Select all

[1126/192405.130:VERBOSE1:pref_proxy_config_tracker_impl.cc(186)] 5F1E8000: set chrome proxy config service to 5F090780
[1126/192405.148:VERBOSE1:webrtc_internals.cc(118)] Could not get the download directory.
[1126/192405.502:VERBOSE1:pref_proxy_config_tracker_impl.cc(186)] 5F1E9EE0: set chrome proxy config service to 5F0904B0
[1126/192405.559:ERROR:dxva_video_decode_accelerator_win.cc(1405)] DXVAVDA fatal error: Could not load mf.dll: The specified module could not be found. (0x7E)
[1126/192406.615:INFO:cpu_info.cc(53)] Available number of cores: 8
[1126/192407.044:VERBOSE1:document.cc(3968)] Document::DispatchUnloadEvents() URL =
[1126/192407.044:VERBOSE1:document.cc(4046)] Actually dispatching an UnloadEvent: URL =
[1126/192407.057:VERBOSE1:script_context.cc(273)] Created context:
extension id: (none)
frame: 4DB21F10
URL:
context_type: WEB_PAGE
effective extension id: (none)
effective context type: WEB_PAGE
[1126/192407.058:VERBOSE1:script_context.cc(273)] Created context:
extension id: (none)
frame: 00000000
URL:
context_type: UNSPECIFIED
effective extension id: (none)
effective context type: UNSPECIFIED
[1126/192407.058:VERBOSE1:dispatcher.cc(378)] Num tracked contexts: 1
[1126/192411.625:VERBOSE1:network_delegate.cc(32)] NetworkDelegate::NotifyBeforeURLRequest: https://doh.xfinity.com/dns-query?dns=AAABAAABAAAAAAABA3d3dwdnc3RhdGljA2NvbQAAAQABAAApEAAAAAAAAFQADABQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
[1126/192411.628:VERBOSE1:network_delegate.cc(32)] NetworkDelegate::NotifyBeforeURLRequest: https://doh.xfinity.com/dns-query?dns=AAABAAABAAAAAAABA3d3dwdnc3RhdGljA2NvbQAAAQABAAApEAAAAAAAAFQADABQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
[1126/192803.574:VERBOSE1:pref_proxy_config_tracker_impl.cc(186)] 447E8000: set chrome proxy config service to 44690780
[1126/192803.599:VERBOSE1:webrtc_internals.cc(118)] Could not get the download directory.
[1126/192803.958:VERBOSE1:pref_proxy_config_tracker_impl.cc(186)] 447E9520: set chrome proxy config service to 446904B0
[1126/192804.002:ERROR:dxva_video_decode_accelerator_win.cc(1405)] DXVAVDA fatal error: Could not load mf.dll: The specified module could not be found. (0x7E)
[1126/192808.161:INFO:cpu_info.cc(53)] Available number of cores: 8
[1126/192808.666:VERBOSE1:document.cc(3968)] Document::DispatchUnloadEvents() URL =
[1126/192808.666:VERBOSE1:document.cc(4046)] Actually dispatching an UnloadEvent: URL =
[1126/192808.685:VERBOSE1:script_context.cc(273)] Created context:
extension id: (none)
frame: 47201F10
URL:
context_type: WEB_PAGE
effective extension id: (none)
effective context type: WEB_PAGE
[1126/192808.687:VERBOSE1:script_context.cc(273)] Created context:
extension id: (none)
frame: 00000000
URL:
context_type: UNSPECIFIED
effective extension id: (none)
effective context type: UNSPECIFIED
[1126/192808.688:VERBOSE1:dispatcher.cc(378)] Num tracked contexts: 1
[1126/192813.263:VERBOSE1:network_delegate.cc(32)] NetworkDelegate::NotifyBeforeURLRequest: https://doh.xfinity.com/dns-query?dns=AAABAAABAAAAAAABA3d3dwdnc3RhdGljA2NvbQAAAQABAAApEAAAAAAAAFQADABQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
[1126/192813.266:VERBOSE1:network_delegate.cc(32)] NetworkDelegate::NotifyBeforeURLRequest: https://doh.xfinity.com/dns-query?dns=AAABAAABAAAAAAABA3d3dwdnc3RhdGljA2NvbQAAAQABAAApEAAAAAAAAFQADABQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
[1126/193214.185:VERBOSE1:pref_proxy_config_tracker_impl.cc(186)] 04DE8000: set chrome proxy config service to 04DC8000
[1126/193214.206:VERBOSE1:webrtc_internals.cc(118)] Could not get the download directory.
[1126/193214.806:VERBOSE1:pref_proxy_config_tracker_impl.cc(186)] 04DE9D40: set chrome proxy config service to 04DC85A0
[1126/193214.954:ERROR:dxva_video_decode_accelerator_win.cc(1405)] DXVAVDA fatal error: Could not load mf.dll: The specified module could not be found. (0x7E)
[1126/193219.320:INFO:cpu_info.cc(53)] Available number of cores: 8
[1126/193220.017:VERBOSE1:document.cc(3968)] Document::DispatchUnloadEvents() URL =
[1126/193220.017:VERBOSE1:document.cc(4046)] Actually dispatching an UnloadEvent: URL =
[1126/193220.044:VERBOSE1:script_context.cc(273)] Created context:
extension id: (none)
frame: 0A701F10
URL:
context_type: WEB_PAGE
effective extension id: (none)
effective context type: WEB_PAGE
[1126/193220.047:VERBOSE1:script_context.cc(273)] Created context:
extension id: (none)
frame: 00000000
URL:
context_type: UNSPECIFIED
effective extension id: (none)
effective context type: UNSPECIFIED
[1126/193220.047:VERBOSE1:dispatcher.cc(378)] Num tracked contexts: 1
[1126/193224.233:VERBOSE1:network_delegate.cc(32)] NetworkDelegate::NotifyBeforeURLRequest: https://doh.xfinity.com/dns-query?dns=AAABAAABAAAAAAABA3d3dwdnc3RhdGljA2NvbQAAAQABAAApEAAAAAAAAFQADABQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
[1126/193224.238:VERBOSE1:network_delegate.cc(32)] NetworkDelegate::NotifyBeforeURLRequest: https://doh.xfinity.com/dns-query?dns=AAABAAABAAAAAAABA3d3dwdnc3RhdGljA2NvbQAAAQABAAApEAAAAAAAAFQADABQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

 

 

 

[1126/192405.130:VERBOSE1:pref_proxy_config_tracker_impl.cc(186)] 5F1E8000: set chrome proxy config service to 5F090780
[1126/192405.148:VERBOSE1:webrtc_internals.cc(118)] Could not get the download directory.
[1126/192405.502:VERBOSE1:pref_proxy_config_tracker_impl.cc(186)] 5F1E9EE0: set chrome proxy config service to 5F0904B0
[1126/192405.559:ERROR:dxva_video_decode_accelerator_win.cc(1405)] DXVAVDA fatal error: Could not load mf.dll: The specified module could not be found. (0x7E)
[1126/192406.615:INFO:cpu_info.cc(53)] Available number of cores: 8
[1126/192407.044:VERBOSE1:document.cc(3968)] Document::DispatchUnloadEvents() URL =
[1126/192407.044:VERBOSE1:document.cc(4046)] Actually dispatching an UnloadEvent: URL =
[1126/192407.057:VERBOSE1:script_context.cc(273)] Created context:
extension id: (none)
frame: 4DB21F10
URL:
context_type: WEB_PAGE
effective extension id: (none)
effective context type: WEB_PAGE
[1126/192407.058:VERBOSE1:script_context.cc(273)] Created context:
extension id: (none)
frame: 00000000
URL:
context_type: UNSPECIFIED
effective extension id: (none)
effective context type: UNSPECIFIED
[1126/192407.058:VERBOSE1:dispatcher.cc(378)] Num tracked contexts: 1
[1126/192411.625:VERBOSE1:network_delegate.cc(32)] NetworkDelegate::NotifyBeforeURLRequest: https://doh.xfinity.com/dns-query?dns=AAABAAABAAAAAAABA3d3dwdnc3RhdGljA2NvbQAAAQABAAApEAAAAAAAAFQADABQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
[1126/192411.628:VERBOSE1:network_delegate.cc(32)] NetworkDelegate::NotifyBeforeURLRequest: https://doh.xfinity.com/dns-query?dns=AAABAAABAAAAAAABA3d3dwdnc3RhdGljA2NvbQAAAQABAAApEAAAAAAAAFQADABQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
[1126/192803.574:VERBOSE1:pref_proxy_config_tracker_impl.cc(186)] 447E8000: set chrome proxy config service to 44690780
[1126/192803.599:VERBOSE1:webrtc_internals.cc(118)] Could not get the download directory.
[1126/192803.958:VERBOSE1:pref_proxy_config_tracker_impl.cc(186)] 447E9520: set chrome proxy config service to 446904B0
[1126/192804.002:ERROR:dxva_video_decode_accelerator_win.cc(1405)] DXVAVDA fatal error: Could not load mf.dll: The specified module could not be found. (0x7E)
[1126/192808.161:INFO:cpu_info.cc(53)] Available number of cores: 8
[1126/192808.666:VERBOSE1:document.cc(3968)] Document::DispatchUnloadEvents() URL =
[1126/192808.666:VERBOSE1:document.cc(4046)] Actually dispatching an UnloadEvent: URL =
[1126/192808.685:VERBOSE1:script_context.cc(273)] Created context:
extension id: (none)
frame: 47201F10
URL:
context_type: WEB_PAGE
effective extension id: (none)
effective context type: WEB_PAGE
[1126/192808.687:VERBOSE1:script_context.cc(273)] Created context:
extension id: (none)
frame: 00000000
URL:
context_type: UNSPECIFIED
effective extension id: (none)
effective context type: UNSPECIFIED
[1126/192808.688:VERBOSE1:dispatcher.cc(378)] Num tracked contexts: 1
[1126/192813.263:VERBOSE1:network_delegate.cc(32)] NetworkDelegate::NotifyBeforeURLRequest: https://doh.xfinity.com/dns-query?dns=AAABAAABAAAAAAABA3d3dwdnc3RhdGljA2NvbQAAAQABAAApEAAAAAAAAFQADABQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
[1126/192813.266:VERBOSE1:network_delegate.cc(32)] NetworkDelegate::NotifyBeforeURLRequest: https://doh.xfinity.com/dns-query?dns=AAABAAABAAAAAAABA3d3dwdnc3RhdGljA2NvbQAAAQABAAApEAAAAAAAAFQADABQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
[1126/193214.185:VERBOSE1:pref_proxy_config_tracker_impl.cc(186)] 04DE8000: set chrome proxy config service to 04DC8000
[1126/193214.206:VERBOSE1:webrtc_internals.cc(118)] Could not get the download directory.
[1126/193214.806:VERBOSE1:pref_proxy_config_tracker_impl.cc(186)] 04DE9D40: set chrome proxy config service to 04DC85A0
[1126/193214.954:ERROR:dxva_video_decode_accelerator_win.cc(1405)] DXVAVDA fatal error: Could not load mf.dll: The specified module could not be found. (0x7E)
[1126/193219.320:INFO:cpu_info.cc(53)] Available number of cores: 8
[1126/193220.017:VERBOSE1:document.cc(3968)] Document::DispatchUnloadEvents() URL =
[1126/193220.017:VERBOSE1:document.cc(4046)] Actually dispatching an UnloadEvent: URL =
[1126/193220.044:VERBOSE1:script_context.cc(273)] Created context:
extension id: (none)
frame: 0A701F10
URL:
context_type: WEB_PAGE
effective extension id: (none)
effective context type: WEB_PAGE
[1126/193220.047:VERBOSE1:script_context.cc(273)] Created context:
extension id: (none)
frame: 00000000
URL:
context_type: UNSPECIFIED
effective extension id: (none)
effective context type: UNSPECIFIED
[1126/193220.047:VERBOSE1:dispatcher.cc(378)] Num tracked contexts: 1
[1126/193224.233:VERBOSE1:network_delegate.cc(32)] NetworkDelegate::NotifyBeforeURLRequest: https://doh.xfinity.com/dns-query?dns=AAABAAABAAAAAAABA3d3dwdnc3RhdGljA2NvbQAAAQABAAApEAAAAAAAAFQADABQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
[1126/193224.238:VERBOSE1:network_delegate.cc(32)] NetworkDelegate::NotifyBeforeURLRequest: https://doh.xfinity.com/dns-query?dns=AAABAAABAAAAAAABA3d3dwdnc3RhdGljA2NvbQAAAQABAAApEAAAAAAAAFQADABQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM5, Windows 11 Freezes on Start Up

Post by Lowlander »

Which Build (Help > About) of MediaMonkey are you using?

If on 2523, please capture this in a debug log (step 4b) and attach the log to a Support Ticket: viewtopic.php?f=30&t=86643

This will help a developer analyze why this happens in your setup.
Peke
Posts: 17446
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: MM5, Windows 11 Freezes on Start Up

Post by Peke »

Hi,
Go to Windows Settings -> Apps > Optional features -> View Features -> find "Media Feature Pack" (Search for Media) -> Check Option as seen below.

Image

NEXT

Image

It should show installed and please try again to start MM5.

If That do not help Please try to add "--disable-gpu" command to MM5 Shortcut and se eif that help.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Image
Image
How to attach PICTURE/SCREENSHOTS to forum posts
PetrCBR
Posts: 1763
Joined: Tue Mar 07, 2006 5:31 pm
Location: Czech
Contact:

Re: MM5, Windows 11 Freezes on Start Up

Post by PetrCBR »

Try to run MM with --use-gl=swiftshader parameter.
How to make a debuglog - step 4b: viewtopic.php?f=30&t=86643
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