Error message when disconnecting phone

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Yerushalmi
Posts: 64
Joined: Sun Apr 11, 2010 5:12 am

Error message when disconnecting phone

Post by Yerushalmi »

Hello,

When disconnecting my phone from the computer, I sometimes but not always get the following error message:

Image

Transcription, for archival/searching purposes:

Code: Select all

Application throw an exception Access violation at address 47BA52C9 in module 'd_iPod.dll'. Read of address FFFFFFFC

Would you like to restart MediaMonkey in Safe mode?

Restart / Restart in Safe mode / Continue
It happens if MMW5 is actively syncing, but also sometimes even when it doesn't seem to be actively accessing the phone at all.

The computer:
Samsung Galaxy Book Go, ARM64 processor, Windows 10, running MMW 5.0.2.2524.

The phone (if relevant):
Samsung Galaxy A12, running MMA version 1.4.5.0960
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Error message when disconnecting phone

Post by Lowlander »

Please capture this in a debug log (step 4b) and attach the log to a Support Ticket: viewtopic.php?f=30&t=86643

This will help a developer analyze why this is happening in your setup.
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