White screen-frozen?

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kookykrazee
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White screen-frozen?

Post by kookykrazee »

I have been updating the testing versions for quite a while. I have run into, again, similar issues that I have had, previously. I generally let it run, the first time, after an update, overnight since it takes a bit to scan the folders on the 3 different drives. Last night it basically became a white screen, with no way to restore, having to force close with task manager. Any ideas?
Barry4679
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Re: White screen-frozen?

Post by Barry4679 »

Check whether you are on version 2250.
They released a new version today which fixes a crash that happened with the version that they released on Monday.
kookykrazee
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Re: White screen-frozen?

Post by kookykrazee »

I am trying that out now. It took an hour or so get through my 1 folder of about 7,500 video files. I have moved on to adding 2 main drives worth of audio and video files. This totals about 350k-400k files, possible 500k. So, this will take most of the day and evening, if I am lucky. It has run about another 90 minutes or so and is at about 24k, so am guessing 5% of the remaining files.

Is there a way to run a report about how long it takes to scan all the files, across multiple launches?
kookykrazee
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Re: White screen-frozen?

Post by kookykrazee »

I have fun the newest version and ultimately about 600k files in scanning, I get the white screen of nothingness. I have to force close MM5 and start again.
kookykrazee
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Re: White screen-frozen?

Post by kookykrazee »

Here is another update when I tried to open MM5 most recent build.

https://ibb.co/JRmjnDS
Lowlander
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Re: White screen-frozen?

Post by Lowlander »

Are you sure there aren't multiple instances of MediaMonkey using the same database?
Lowlander (MediaMonkey user since 2003)
Peke
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Re: White screen-frozen?

Post by Peke »

Hi,
Also check task manager for multiple MediaMonkey.exe files started.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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kookykrazee
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Re: White screen-frozen?

Post by kookykrazee »

One of the first things I did. Not running 2 instances.
Peke
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Re: White screen-frozen?

Post by Peke »

Hi,
If not Slow non closed MM process then something is locking MM.DB? AV or Backup app or ???
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
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How to add SCREENSHOTS to forum
Lowlander
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Re: White screen-frozen?

Post by Lowlander »

Is this still an issue with 2259? If so, please capture in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewt ... 30&t=86643
Lowlander (MediaMonkey user since 2003)
kookykrazee
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Re: White screen-frozen?

Post by kookykrazee »

I have not run MM5 in a week or so as I got frustrated with the other crashing issues I have been having, lately. I will test it this weekend.
Lowlander
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Re: White screen-frozen?

Post by Lowlander »

Try to capture this in a debug log and attach it to a Support Ticket. Keep an eye out on https://www.mediamonkey.com/forum/viewt ... 30&t=86639 as a new build may be released before you're ready to try.
Lowlander (MediaMonkey user since 2003)
kookykrazee
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Re: White screen-frozen?

Post by kookykrazee »

Will do, thanks!
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