MM5 v. 2338 simply crash after a while [#17792]

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richard rhys davies
Posts: 6
Joined: Sat May 30, 2020 7:33 am

Re: MM5 v. 2338 simply crash after a while [#17792]

Post by richard rhys davies »

Hi

I just bought a little laptop to play media monkey library over the LAN from my main PC in another part of the house.
I am now getting the same issue as this user. Plays for a few tracks, then white screen, no error, task manager.
Can i get the dll fix and instructions on how to add it as a not very techy person

Thanks
Ludek
Posts: 4945
Joined: Fri Mar 09, 2007 9:00 am

Re: MM5 v. 2338 simply crash after a while [#17792]

Post by Ludek »

Hi, this issue has been already fixed and included in the current build 5.0.1.2433

If you are up-to-date with the build and still experiencing the crash then please install debug build and the crash log should be automatically generated to submit, then submit it and write the crash ID here, see item 4a here: viewtopic.php?f=30&t=86643

Thanks!
richard rhys davies
Posts: 6
Joined: Sat May 30, 2020 7:33 am

Re: MM5 v. 2338 simply crash after a while [#17792]

Post by richard rhys davies »

Thanks for the reply.

I will try to do this and generate a bug report.
pskidee
Posts: 5
Joined: Sat Oct 10, 2015 3:03 pm

Re: MM5 v. 2338 simply crash after a while [#17792]

Post by pskidee »

Hi--Using version 5.0.1.2433 and it is showing similar behavior. Works for about an hour, then just stops, the MM5 window turns white and non-responsive. Only way to exit is via task manager.
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM5 v. 2338 simply crash after a while [#17792]

Post by Lowlander »

Please try with the latest 5.0.2 release as it has lots of fixes: viewtopic.php?f=30&t=86639
bluesmusicfan
Posts: 6
Joined: Sat Aug 07, 2021 10:42 am

Re: MM5 v. 2338 simply crash after a while [#17792]

Post by bluesmusicfan »

I am experiencing the same "window goes white" behavior shortly after startup and while it is updating the folders it monitors. I am on the latest version: 5.0.2.2531 - this software is a lifesaver for me, can someone please help?
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM5 v. 2338 simply crash after a while [#17792]

Post by Lowlander »

Can you please try if the latest beta resolves this for you: viewtopic.php?t=86639&sd=d
bluesmusicfan
Posts: 6
Joined: Sat Aug 07, 2021 10:42 am

Re: MM5 v. 2338 simply crash after a while [#17792]

Post by bluesmusicfan »

I did update to that beta, and still encountered the problem... and discovered also what the problem was. Somehow when i converted a mp4 to an mp3 it created infinite folders and copies of the song... not sure why but I discovered the problem: it "didn't like" my infinite files and I did get a stack overflow error that I submitted.

In short, in my case, when I started up, and it was scanning the folders MM monitors, every time it encountered this folder with the files/folders it didn't like, the window just turned white and i had to end task out of it.

I resolved the problem by moving the offending file and deleting the problematic folders and files, the next time I started MM5 after the crash, it was able to continue the monitoring scan and so far so good, no white window.
Peke
Posts: 17446
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: MM5 v. 2338 simply crash after a while [#17792]

Post by Peke »

Hi,
If you still have offending file can you pleas eopen support ticket and supply us with download link so that we can analyze it and prevent that White screen?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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