Update with Lifetime license not working.

Get answers about the current version of MediaMonkey 5

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Jukebox
Posts: 26
Joined: Thu Nov 13, 2008 9:45 am

Update with Lifetime license not working.

Post by Jukebox »

I have MediaMonkey 4.1.31.1919 and a lifetime license.
Today, a third party app. informed me that there was an available update to version 5. I wasn't previously aware of this, and when I clicked on 'Check for updates', I was told I had the latest version.
I then looked at the website and discovered that version 5 looks to have been around for a few months.
Is this because it's only recently come out of beta, and you just haven't got around to letting users know through MediaMonkey itself, or is there some other problem?
rusty
Posts: 8396
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: Update with Lifetime license not working.

Post by rusty »

Hi,

MediaMonkey 5.0.0 was actually just released yesterday!

We haven't yet activated the update notifications because users with 4.x Gold licenses have not yet been provided with discount coupons / upgrades for v5 (and upgrading would otherwise result in a loss of Gold functionality). We'll activate the update notice once these are sent out.

-Rusty
Jukebox
Posts: 26
Joined: Thu Nov 13, 2008 9:45 am

Re: Update with Lifetime license not working.

Post by Jukebox »

I figured it would be something like that. Iobit's software update app got a little too enthusiastic I guess. :)

Dave
netwiz
Posts: 22
Joined: Sat Oct 18, 2008 4:44 pm

Re: Update with Lifetime license not working.

Post by netwiz »

I'm in the same situation as a Gold 4 user. I was just about to upgrade when I saw this post. It would really be a good idea to sort out the messaging before releasing the product. I wonder how many users are going to get into a tangle because of this. When will the messaging for Gold users be sent out?
Nick
Zonky
Posts: 246
Joined: Thu Aug 26, 2010 6:39 am

Re: Update with Lifetime license not working.

Post by Zonky »

Just to be sure: as a Lifetime Gold licensee to MM4, will I have to buy a new license for MM5 or will the "old" one still be valid?

I'm just wondering because I've installed MM5 and the About windows says MM5 is fully licensed to myself.
Peke
Posts: 17457
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Update with Lifetime license not working.

Post by Peke »

Hi,
If About say "License to xxxxx " then you are set. It would show you Register dialog if license is invalid for MM5.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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rusty
Posts: 8396
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: Update with Lifetime license not working.

Post by rusty »

Zonky wrote: Mon Apr 26, 2021 7:45 am Just to be sure: as a Lifetime Gold licensee to MM4, will I have to buy a new license for MM5 or will the "old" one still be valid?
A lifetime license license is valid for MM5 (and MM6, MM7....) ;-)

-Rusty
Zonky
Posts: 246
Joined: Thu Aug 26, 2010 6:39 am

Re: Update with Lifetime license not working.

Post by Zonky »

OK, so I've purchased another license last Friday :( because of not seeing the obvious.
Maybe I should request a refund - would that be possible?
Peke
Posts: 17457
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Update with Lifetime license not working.

Post by Peke »

Zonky wrote: Wed Apr 28, 2021 3:32 am OK, so I've purchased another license last Friday :( because of not seeing the obvious.
Maybe I should request a refund - would that be possible?
Sure it would be possible, but why not as you already bought it just surprise someone and give it as a Gift? 8)
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Zonky
Posts: 246
Joined: Thu Aug 26, 2010 6:39 am

Re: Update with Lifetime license not working.

Post by Zonky »

Guess what?

I will not ask for a refund, please consider this as a small donation for your work and I will hope that the development continues and many new features will find their way into MM5 in the next months and years :D

Thanks!
Duke999R
Posts: 28
Joined: Fri Dec 09, 2016 8:57 pm

Re: Update with Lifetime license not working.

Post by Duke999R »

Nice one Zonky.

You dev guys need a tip jar of some kind.

As a happy lifetime gold user, I often think of buying you guys a beer or a coffee.
Riding the bleeding edge. :o
Ludek
Posts: 4958
Joined: Fri Mar 09, 2007 9:00 am

Re: Update with Lifetime license not working.

Post by Ludek »

As a happy lifetime gold user, I often think of buying you guys a beer or a coffee.
Thanks! I love both (beer and coffee) ;-)
JIMSOXX
Posts: 4
Joined: Thu Jun 07, 2018 2:41 am

Re: Update with Lifetime license not working.

Post by JIMSOXX »

My apologies if this is redundant, BUT as a Lifetime Gold licensee to MM4, will I receive a notice/link of/for an upgrade to MM5? Additional charges?
Lowlander
Posts: 56491
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Update with Lifetime license not working.

Post by Lowlander »

There is no notice for Lifetime License holders as their License as provided is already valid for MediaMonkey 5. You can keep using the same Lifetime License.
rusty
Posts: 8396
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: Update with Lifetime license not working.

Post by rusty »

To add to lowlander's comment for anyone else coming across this thread:
If you have a Gold lifetime license already, you can just download MMW5 and use your existing license. Download is at:
http://www.mediamonkey.com/MediaMonkey-5_Setup.exe

If you have a Gold 4.x license, then you're eligible for a discounted purchase to MMW5 if you purchased it prior to 2020, and a free upgrade if you purchased it in 2020/21. Details at:
https://www.mediamonkey.com/support/kno ... r-windows/

-Rusty
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