Crash when adding/changing metadata or cover images

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Joseph Procopio

Crash when adding/changing metadata or cover images

Post by Joseph Procopio » Sat Dec 28, 2019 5:16 pm

Media Monkey crashes whenever I try to change metadata to an entire album or add a cover image to an entire album's worth of songs. It started doing this maybe 2-3 months ago. It never did do in the past (I've been using the same functions for years without problems).

I am currently using the most recent version of Media Monkey of Windows 64 OS (the same OS and computer I've been using for 3-4 years without these issues).

Peke
Posts: 12784
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
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Re: Crash when adding/changing metadata or cover images

Post by Peke » Sat Dec 28, 2019 5:38 pm

Hi,
Please make sure that you are using latest MMW version from http://www.mediamonkey.com/forum/viewto ... 54426&sd=d

Also it would be valuable if you can make screenshot from main Crash report window (there is a link for more details in crash window) as that would tell us where to look and what to suggest you do next.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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JoSeph procopio

Re: Crash when adding/changing metadata or cover images

Post by JoSeph procopio » Fri Jan 17, 2020 3:00 pm

It crashes entirely (i.e., closes MediaMonkey) without even producing a Crash report window. I've checked multiple times to ensure I am using the latest version of MediaMonkey. Is there another way to access crash reporting data? I looked through all of the drop down menus but didn't see anything that seemed to lead to such reports. This has been going on for about three months now. I've rebooted my computer multiple times in that period (specifically to try to address this issue).

Thanks for any help.

--Joe

Peke
Posts: 12784
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Crash when adding/changing metadata or cover images

Post by Peke » Wed Jan 29, 2020 9:41 pm

Hi,
Can you try to temporary install MMW portable (Select portable during install) To c:\MMTemp and see if you can replicate?
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Joseph Procopio

Re: Crash when adding/changing metadata or cover images

Post by Joseph Procopio » Sat Feb 01, 2020 2:50 pm

Pavle,

I tried your recommendation. Under that new install that you suggested, I am now able to edit metadata in Properties without resulting in a complete crash.

Does this mean I need to now abandon my old install? Is there no way to fix my original install, or am I going to have to reinstall all of my scripts and playlists to the new install?

--Joe

Peke
Posts: 12784
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Crash when adding/changing metadata or cover images

Post by Peke » Mon Feb 03, 2020 5:17 am

Hi,
Try to do a UI reset and if that do not help repeat reset UI and delete MediaMonkey.ini from c:\users\<USERNAME>\Appdata\Roaming\MediaMonkey (you can cancel first start wizard)
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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How to add SCREENSHOTS to forum

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