Hi
I have finelly decided to buy MM. Because I love it. But when I try this is not working. I get a lot of emails from element 5 telling me there is a problem and I have to try again. Now I have tried 3 times with the same result, and I am sick of it. Make it work!
Buying problems
Moderator: Gurus
You can report any purchasing issues by email to support@mediamonkey.com. This is a better way to receive support for purchasing problems. Please include as many details as possible.
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Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Good point, and to be fair I referred my question to MM Sales, and they were very helpful. Unfortunately they were not able to fix the problem with Element 5, hence my commiserations with svenni84Lowlander wrote:You can report any purchasing issues by email to support@mediamonkey.com. This is a better way to receive support for purchasing problems. Please include as many details as possible.
Regards: Colin
I don't know who's responsible for setting the exchange rate, MM or Element 5?.....anyway it's charging approx $5AU extra on the real exchange rate for US$ to Australian $ at the moment (on the lifetime licence when I checked it on the weekend). Not a big issue but a dis-incentive none the less.
$34.95US currently equates to around $39.46AU not $44.19 as suggested on the MM buy page, maybe it hasn't been adjusted in a while?
$34.95US currently equates to around $39.46AU not $44.19 as suggested on the MM buy page, maybe it hasn't been adjusted in a while?
Anyway, this is something the users who are thinking about buying MM should know. So, I will post it here as well. It is never a good sign when you have to type your card number over and over and nothing happens.Lowlander wrote:You can report any purchasing issues by email to support@mediamonkey.com. This is a better way to receive support for purchasing problems. Please include as many details as possible.