The Sonos player is turned off or inaccessible [#15176]
Moderator: Gurus
The Sonos player is turned off or inaccessible [#15176]
Hi there,
since the new alpha 2123 i cannot get access to my Sonos system any longer.
"The Sonos*** player is turned off or inaccessible."
Actually it is on and i can see it in the media tree under folders.
Greetings from Berlin
bmf
update: there was an update of the Sonos software as well.
since the new alpha 2123 i cannot get access to my Sonos system any longer.
"The Sonos*** player is turned off or inaccessible."
Actually it is on and i can see it in the media tree under folders.
Greetings from Berlin
bmf
update: there was an update of the Sonos software as well.
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
Re: The Sonos*** player is turned off or inaccessible. [2123]
Hi,
Please try to install MM5 as new clean portable installation to for example "c:\MM5 2123\" and see if it works.
Please try to install MM5 as new clean portable installation to for example "c:\MM5 2123\" and see if it works.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Re: The Sonos*** player is turned off or inaccessible. [2123]
Hello Peke,
i did how requested, but the effect is the same.
Maybe the error message from the Sonos controller can help?
>>Playback from "Song name" not possible - Connection with 192.*my network".21:20266 not possible.<<
21 is not the Sonos but my desktop computer, where MM5 is running.
Update: same with next alpha [2124]
Greetings from Berlin
bmf
i did how requested, but the effect is the same.
Maybe the error message from the Sonos controller can help?
>>Playback from "Song name" not possible - Connection with 192.*my network".21:20266 not possible.<<
21 is not the Sonos but my desktop computer, where MM5 is running.
Update: same with next alpha [2124]
Greetings from Berlin
bmf
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
Re: The Sonos*** player is turned off or inaccessible. [2123]
Hi, yes,
192.*my network".21:20266 is IP address of the URI for the track being served by MM5,
for some reason Sonos cannot read the URI.
20266 is IP port of your MM5 server running, if you go to
Options > Media Sharing > Server > [Server] tab
what is the IP address there?
Is there the default choice [Automatic] or a concrete IP address?
If there is 192.*my network".21, can you change to another choice to see whether it works then?
Also, ensure that the track being served is not a deadlink.
Also, in the debug log (item 4b here viewtopic.php?f=30&t=86643 ) you could see the exact URI of the track served by MM5 and you could put it into address bar of Chrome/Firefox to see whether the track is playable and for further troubleshooting. In the log search for string "TRemotePlayer.PlayURI: Generated our URI:"
192.*my network".21:20266 is IP address of the URI for the track being served by MM5,
for some reason Sonos cannot read the URI.
20266 is IP port of your MM5 server running, if you go to
Options > Media Sharing > Server > [Server] tab
what is the IP address there?
Is there the default choice [Automatic] or a concrete IP address?
If there is 192.*my network".21, can you change to another choice to see whether it works then?
Also, ensure that the track being served is not a deadlink.
Also, in the debug log (item 4b here viewtopic.php?f=30&t=86643 ) you could see the exact URI of the track served by MM5 and you could put it into address bar of Chrome/Firefox to see whether the track is playable and for further troubleshooting. In the log search for string "TRemotePlayer.PlayURI: Generated our URI:"
Re: The Sonos*** player is turned off or inaccessible. [2123]
Actually I have found what could cause your issue, entered as https://www.ventismedia.com/mantis/view.php?id=15121 -- to be fixed for the next build
Re: The Sonos*** player is turned off or inaccessible. [2123]
Sorry Peke and Ludek, i was too slow
if you still need one of the questions to be answered, be free to ask
greetings
bmf
if you still need one of the questions to be answered, be free to ask
greetings
bmf
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
Re: The Sonos*** player is turned off or inaccessible. [2123]
Hi,
When 2125 gets available you can test it and then return the ball to us with new questions/results of recent fixes.
When 2125 gets available you can test it and then return the ball to us with new questions/results of recent fixes.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Re: The Sonos*** player is turned off or inaccessible. [2123]
Deal
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
Re: The Sonos*** player is turned off or inaccessible. [2123]
Hi stuff,
unfortunately the errors occur the same with the new alpha 2126. Tried it with an installation over my current alpha installation and with an all clean installation (only added my licence).
I may add that the Sonos system receives the folder.jpg. It is shown. Though the music is missing.
greetings
bmf
unfortunately the errors occur the same with the new alpha 2126. Tried it with an installation over my current alpha installation and with an all clean installation (only added my licence).
I may add that the Sonos system receives the folder.jpg. It is shown. Though the music is missing.
greetings
bmf
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
Re: The Sonos*** player is turned off or inaccessible. [2123]
Hi, if you go to
Options > Media Sharing > Server > [Server] tab
what is the IP address there?
Is there the default choice [Automatic] or a concrete IP address?
If there is 192.*my network".21, then please change it to 'Automatic' or to another IP choice to see whether it works then?
Also, ensure that the track being served is not a deadlink.
Also, could you attach the debug log (item 4b here viewtopic.php?f=30&t=86643 ) -- we can see the exact URI of the track served by MM5 and you could put it into address bar of Chrome/Firefox to see whether the track is playable and for further troubleshooting. In the log search for string "TRemotePlayer.PlayURI: Generated our URI:" or attach the log (upload to DropBox, Box, OneDrive) and share the link here.
Options > Media Sharing > Server > [Server] tab
what is the IP address there?
Is there the default choice [Automatic] or a concrete IP address?
If there is 192.*my network".21, then please change it to 'Automatic' or to another IP choice to see whether it works then?
Also, ensure that the track being served is not a deadlink.
Also, could you attach the debug log (item 4b here viewtopic.php?f=30&t=86643 ) -- we can see the exact URI of the track served by MM5 and you could put it into address bar of Chrome/Firefox to see whether the track is playable and for further troubleshooting. In the log search for string "TRemotePlayer.PlayURI: Generated our URI:" or attach the log (upload to DropBox, Box, OneDrive) and share the link here.
Re: The Sonos*** player is turned off or inaccessible. [2123]
So many questions so little time. But i will begin to deliver answers
greetings
bmf
There is a concrete ip. Changing to 'automatic' did not solve the problem.if you go to
Options > Media Sharing > Server > [Server] tab
what is the IP address there?
I can play all tracks with the internal player. So i assume that there are no dead links. Right?ensure that the track being served is not a deadlink.
Tried that already last time and could not find it in the indicated folder. I will try again on friday, when i will have more time and be able to go through the procedure with patience.could you attach the debug log
greetings
bmf
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
Re: The Sonos*** player is turned off or inaccessible. [2123]
Hi there Ludek,
sent you a private message with a link to the debug.log.
greetings from Berlin
bmf
sent you a private message with a link to the debug.log.
greetings from Berlin
bmf
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
Re: The Sonos*** player is turned off or inaccessible. [2123]
Hi, thx,
in the log I see that for the file
L:\DGG 1\01 Brahms 21 Ungarische Tnze [Abbado]\01 Claudio Abbado - Hungarian Dance N 1 in G Minor (Allegro Molto).flac
MM5 generated this URI:
http://192.168.188.21:12904/ItemID=1.flac
And the "Schlafzimmer - Sonos Connect Media Renderer" reported status 'TRANSITIONING' for the file for several seconds, then 'STOPPED' so it has failed to play the file.
1) put http://192.168.188.21:12904/ItemID=1.flac into address bar of an internet browser (Chrome/Firefox) or just click the link here (when MM5 is running) to verify that the file is accessible and playable on the network
If yes, then there are two possibilities for the playback error:
a) Sonos can access the file, but the file format is unplaybable on Sonos, to verify you can set auto-conversion FLAC > MP3 or try to play a MP3 file to Sonos to see whether it plays then?
b) Sonos fails to access the IP address for some reason 192.168.188.21 , go to Options > Media Sharing > Server > [Server] tab and change IP address to another choice there.
in the log I see that for the file
L:\DGG 1\01 Brahms 21 Ungarische Tnze [Abbado]\01 Claudio Abbado - Hungarian Dance N 1 in G Minor (Allegro Molto).flac
MM5 generated this URI:
http://192.168.188.21:12904/ItemID=1.flac
And the "Schlafzimmer - Sonos Connect Media Renderer" reported status 'TRANSITIONING' for the file for several seconds, then 'STOPPED' so it has failed to play the file.
1) put http://192.168.188.21:12904/ItemID=1.flac into address bar of an internet browser (Chrome/Firefox) or just click the link here (when MM5 is running) to verify that the file is accessible and playable on the network
If yes, then there are two possibilities for the playback error:
a) Sonos can access the file, but the file format is unplaybable on Sonos, to verify you can set auto-conversion FLAC > MP3 or try to play a MP3 file to Sonos to see whether it plays then?
b) Sonos fails to access the IP address for some reason 192.168.188.21 , go to Options > Media Sharing > Server > [Server] tab and change IP address to another choice there.
Re: The Sonos*** player is turned off or inaccessible. [2123]
Hi there Ludek,
to b) I can chose between automatic and the known ip. Still no music over Sonos. And again another number after the ":".
Sorry for no good news. Any other ideas? By the way: Sonos can access the flac file via an asset server.
greetings
bmf
The browser doesn't play the file with this link. But it did, when i created the dubug log. When i try to send the same flac to Sonos today it is the link http://192.168.188.21:10276/ItemID=1.flac. I can play it within the browser.1) put http://192.168.188.21:12904/ItemID=1.flac into address bar of an internet browser (Chrome/Firefox) or just click the link here (when MM5 is running) to verify that the file is accessible and playable on the network
to a) I have converted 3 tracks of the album to mp3 and added them to the now playing list. The effect is the same, though in the error message of Sonos the number after the ":" was a different one again.If yes, then there are two possibilities for the playback error:
a) Sonos can access the file, but the file format is unplaybable on Sonos, to verify you can set auto-conversion FLAC > MP3 or try to play a MP3 file to Sonos to see whether it plays then?
b) Sonos fails to access the IP address for some reason 192.168.188.21 , go to Options > Media Sharing > Server > [Server] tab and change IP address to another choice there.
to b) I can chose between automatic and the known ip. Still no music over Sonos. And again another number after the ":".
Sorry for no good news. Any other ideas? By the way: Sonos can access the flac file via an asset server.
greetings
bmf
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
--------------------------
Windows 10 Professional (64 Bit); MM 5 (lifetime licence);
iPod Classic, Sonos
Re: The Sonos*** player is turned off or inaccessible. [2123]
What are the error messages on Sonos?
Is it still that artwork is shown on Sonos, but the file isn't playable? If yes, then it doesn't look like <IP:port> issue (as artwork URI and track URI use same <IP:Port>)
You indicated that it started with MM5 build 2123, but then you edited that it was rather caused by Sonos update? Can you test older builds (or MM4) whether it still works with your Sonos?
What the other users having Sonos, are you seeing the issues too? Barry?
Is it still that artwork is shown on Sonos, but the file isn't playable? If yes, then it doesn't look like <IP:port> issue (as artwork URI and track URI use same <IP:Port>)
You indicated that it started with MM5 build 2123, but then you edited that it was rather caused by Sonos update? Can you test older builds (or MM4) whether it still works with your Sonos?
What the other users having Sonos, are you seeing the issues too? Barry?