[Solved] How to open a support ticket ?

Get answers about using the current release of MediaMonkey for Windows.

Moderator: Gurus

Tornado21
Posts: 9
Joined: Sat Jun 08, 2019 1:49 am
Location: France

[Solved] How to open a support ticket ?

Post by Tornado21 » Mon Jun 10, 2019 9:57 am

Hello,

When I click on "Support > Submit a ticket", it says I need to be logged.
So I try to log on the left of website > Invalid Username or Password

So I click on Register and I'm redirected to this board, already logged with my username "Tornado21"... :o

Please can someone help me ?
Last edited by Tornado21 on Sun Jun 16, 2019 1:02 am, edited 1 time in total.

Lowlander
Posts: 46193
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: How to open a support ticket ?

Post by Lowlander » Mon Jun 10, 2019 10:16 am

Make sure you use the correct Case for the Username for Support.

https://www.mediamonkey.com/support/ind ... t-web-site
Lowlander (MediaMonkey user since 2003)

Tornado21
Posts: 9
Joined: Sat Jun 08, 2019 1:49 am
Location: France

Re: How to open a support ticket ?

Post by Tornado21 » Wed Jun 12, 2019 1:49 am

Hello,

I think I've tried everything (Cases, Username, Adress), even logout from Forum to Login on Support but it doesn't work : I can only login into this forum...

Peke
Posts: 12472
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: How to open a support ticket ?

Post by Peke » Wed Jun 12, 2019 8:11 pm

Try to change Password on Forum and log into support with new password.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
How to add SCREENSHOTS to forum

Tornado21
Posts: 9
Joined: Sat Jun 08, 2019 1:49 am
Location: France

Re: How to open a support ticket ?

Post by Tornado21 » Sun Jun 16, 2019 1:02 am

Hello,

It works with another password (maybe it was too strong). :o Thank you ! :)

Post Reply