Is MediaMonkey Closing?

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iampariah
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Joined: Mon Feb 29, 2016 2:45 pm
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Is MediaMonkey Closing?

Post by iampariah »

I ask because…
  • The Support Ticket system appears to be broken
  • I've had open tickets and ongoing support discussions that suddenly cut off and seemed to have been abandoned a month ago.
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jiri
Posts: 5397
Joined: Tue Aug 14, 2001 7:00 pm
Location: Czech Republic
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Re: Is MediaMonkey Closing?

Post by jiri »

No :-)

Do you see any error message in the support system?

Feel free to resume any discussion, maybe just someone forgot to reply, by pinging it you'll get it back to the top.

Thanks,
Jiri
Peke
Posts: 13484
Joined: Tue Jun 10, 2003 7:21 pm
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Re: Is MediaMonkey Closing?

Post by Peke »

Hi,
As Jiri pointed, things get happen when you have live person in tech :)

Replied to you in all of your tickets.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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iampariah
Posts: 7
Joined: Mon Feb 29, 2016 2:45 pm
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Re: Is MediaMonkey Closing?

Post by iampariah »

Thank you.
dtsig
Posts: 3256
Joined: Mon Jan 24, 2011 6:34 pm
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Re: Is MediaMonkey Closing?

Post by dtsig »

August is a big month for vacations .. especially in Europe. So wouldn't be surprised to see responses to be slow
Where's the db and ini stored
Reporting Bugs
Where tags are stored

Not affiliated with MediaMonkey ... just a RABID user/lover
DTSig
Peke
Posts: 13484
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Is MediaMonkey Closing?

Post by Peke »

Hi,
Not slow just understaffed :)
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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