[SOLVED] Connection failed

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AdamLi
Posts: 26
Joined: Mon Feb 05, 2018 8:51 am

[SOLVED] Connection failed

Post by AdamLi » Wed Apr 04, 2018 3:30 pm

I get often Connection Failed from my MMS to MMW. Is there a quick fix without need to reboot pc?

Lowlander
Posts: 47527
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Connection failed

Post by Lowlander » Wed Apr 04, 2018 3:59 pm

Do you mean from MMA? Which version of MMA and MMW?
Lowlander (MediaMonkey user since 2003)

AdamLi
Posts: 26
Joined: Mon Feb 05, 2018 8:51 am

Re: Connection failed

Post by AdamLi » Thu Apr 05, 2018 2:37 pm

Lowlander wrote:Do you mean from MMA? Which version of MMA and MMW?
Hi,
Yes, when connecting/sync from mma.
MMA: 1.3.1.0751
MMW: 4.1.20.1864
ususally works after pc reboot but should be unnecessary to do that..
Looks like it accours when idle or away from home for a while. Anyway..

Peep_Jerky
Posts: 9
Joined: Tue Aug 19, 2014 11:28 pm

Re: Connection failed

Post by Peep_Jerky » Wed Apr 11, 2018 10:51 pm

Having the same problem, Wifi sync is completely broken. Just started in the last few days, wifi sync has been working for me for years until now, and I haven't changed any settings anywhere. On the first try MMA says "connection refused by remote computer", every try after that MMA says "waiting for other processes to finish" until I force close the app and open it again. I checked that my phone is allowed sync access to the library, but the log still says it was denied.

MMW 4.1.20.1864
MMA 1.3.1.0751

Lowlander
Posts: 47527
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Connection failed

Post by Lowlander » Thu Apr 12, 2018 12:23 am

Start here: http://www.mediamonkey.com/support/inde ... ork-at-all

There are new betas of both MMA and MMW available.
Lowlander (MediaMonkey user since 2003)

simplynewt
Posts: 2
Joined: Mon Dec 03, 2018 7:23 am

Re: Connection failed

Post by simplynewt » Mon Dec 03, 2018 7:34 am

Hello, I am new to MM but liked it enough to become a lifer. But no second guessing it after the issues experienced with syncing and connections. This past weekend I spent most of the time correcting issues caused by the attempts to get my laptop and Note 9 to sync. I have the latest updates for both yet this doesn't seem to work.

As of now, I am away from my laptop and while on my phone, I go to Options and the Sync Settings for Internal Memory or SD Card (it doesn't matter which), I get the spinning circle for awhile and then the message Connection Failed. I have multiple instances of duplicate songs on my phone and some where the codec isn't right and won't play at all.

Can someone help this frustrated newbie out?

dtsig
Posts: 3224
Joined: Mon Jan 24, 2011 6:34 pm

Re: Connection failed

Post by dtsig » Mon Dec 03, 2018 8:47 am

First .. currently the codex are supplied by your device for the time being. What file extensions are you using?

Have you tried rebooting your phone then connect?
Where's the db and ini stored
Reporting Bugs
Where tags are stored

Not affiliated with MediaMonkey ... just a RABID user/lover
DTSig

simplynewt
Posts: 2
Joined: Mon Dec 03, 2018 7:23 am

Re: Connection failed

Post by simplynewt » Mon Dec 03, 2018 9:49 am

I believe the syncing issue is because I am not near my laptop. I have mp3 files with a couple wma files sprinkled in. Haven't tried rebooting but will give it a go. Why is it that I have 2 songs of everything and Music Folders in both the SD Cars and on internal storage? Can I delete the folder in the internal storage or SD card so there would only be one folder?

Lowlander
Posts: 47527
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Connection failed

Post by Lowlander » Mon Dec 03, 2018 11:03 am

You need to be on the same network as your computer with MMW to be able to do a wifi sync.

If you have files in both, it is because you synced both profiles. You'll need to setup both independently and you can disable one from syncing. I personally prefer to set this up in MMW under Tools > Options > Portable Device Sync.
Lowlander (MediaMonkey user since 2003)

purpleturkey

Re: Connection failed

Post by purpleturkey » Sat Jun 29, 2019 2:38 am

I'm having the same problem. i've tried everything.Songs will download with a USB just fine.I have MM Pro and MMA on a brand new phone with no extra apps.I bought MM Pro so I could have the lyrics on my Galaxy Orbit 7 ,but since it wont sync to my card the lyrics won't attach. Don't want to lose $50.00,but,,,,, HELP!!!!

Lowlander
Posts: 47527
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Connection failed

Post by Lowlander » Sat Jun 29, 2019 12:15 pm

Make sure MMW and MMA are up-to-date (MMW is 4.1.24) and then look here: https://www.mediamonkey.com/support/ind ... ork-at-all
Lowlander (MediaMonkey user since 2003)

lueromat
Posts: 11
Joined: Mon Dec 30, 2019 3:49 pm

Re: Connection failed

Post by lueromat » Wed Feb 12, 2020 2:50 am

The OP was about connectivity issues that arise after too many wifi-connection toggles (as per the support manual):

"If you're able to access the content, but periodically lose the connection, it's likely because of a bug in Android versions prior to 4.2 which results in connection failures in MMA if the Wi-Fi Connection has been toggled numerous times. The solution is to either:
1. Upgrade your device to Android 4.2 or higher
2. Restart your device, after which connectivity will work again (for awhile until the number of wifi on/off cycles re-triggers the issue)"

Now I have Android 4.2 or higher, but I keep having the same issues that can only be resolved by computer restart. Has there been any progress on that?

Peke
Posts: 13261
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Connection failed

Post by Peke » Thu Feb 13, 2020 7:47 am

Hi,
We were never been able to replicate on our devices and based on logs that is on OS level so it is hard to determine what is going on.

Please send log file using ⋮ -> About MediaMonkey -> Send Logs and write Log ID here in reply so that we can look at it.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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lueromat
Posts: 11
Joined: Mon Dec 30, 2019 3:49 pm

Re: Connection failed

Post by lueromat » Thu Feb 13, 2020 8:24 am

ok will do.

easy workaround I figured out in the meantime: if connection fails, in mma, tap sync, and then close and reopen mmw. mma will then find mmw and connect.

Peke
Posts: 13261
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Connection failed

Post by Peke » Thu Feb 13, 2020 2:20 pm

Hi,
That you observe is classic Windows firewall bug, blocking multicast packets from reaching PC after some time app is started.

If you are using latest 1.3.6+ MMA version once Server is detected (after restarting MMW) you can long tap on name and do save settings. that way MMA will not try to search fro MMW but will firstly try to access it directly using saved settings, which in 99.99% of cases works.

There is no need for a sending log it is known issue and known workaround.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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How to add SCREENSHOTS to forum

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