Playilsts not syncing to iPhone on iOS 5.2

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molex
Posts: 6
Joined: Mon Jan 03, 2022 4:54 pm

Playilsts not syncing to iPhone on iOS 5.2

Post by molex »

Syncing playlists to my iPhone (12 mini on iOS 5.2) only loads the files, but playlists are not created. Syncing playlist from the same instance to iPad (on iPadOS 14.4.2) works fine.

I have run the debug version, and the logs imply that somehow the playlists are lost between selection of tracks and actual insertion of playlist data:

Code: Select all

00004910	79.29606628	[16672] MM5 [15220](R) Media sync: Going to fill playlist: test	
00004911	79.29617310	[16672] MM5 [15220](R) DB open SQL: SELECT Songs.*  	
00004912	79.29617310	[16672] , PlaylistSongs.IdPlaylistSong, PlaylistSongs.SongOrder as PlaySongOrder 	
00004913	79.29617310	[16672] FROM Songs  	
00004914	79.29617310	[16672]    , PlaylistSongs 	
00004915	79.29617310	[16672] WHERE  Songs. ID=PlaylistSongs.IDSong AND PlaylistSongs.IDPlaylist = 135 	
00004916	79.29617310	[16672] ORDER BY PlaylistSongs.SongOrder	
00004917	79.29682159	[16672] MM5 [15220](R) DB lock took 15 ms : SELECT Songs.*  	
00004918	79.29682159	[16672] , PlaylistSongs.IdPlaylistSong, PlaylistSongs.SongOrder as PlaySongOrder 	
00004919	79.29682159	[16672] FROM Songs  	
00004920	79.29682159	[16672]    , PlaylistSongs 	
00004921	79.29682159	[16672] WHERE  Songs. ID=PlaylistSongs. IDSong AND PlaylistSongs. IDPlaylist = 135 	
00004922	79.29682159	[16672] ORDER BY PlaylistSongs.SongOrder	
00004923	79.29718018	[16672] MM5 [15220](R) Media sync: Filled playlist tracks count = : 1

...

00005241	84.81798553	[16672] Script: file:///helpers/mediaSync.js ; Func: MediaSync.uploadPlaylists ; Row: 3848 ; Col: 12 	
00005242	84.81798553	[16672] Script: file:///helpers/mediaSync.js ; Func: MediaSync.runAutoSync ; Row: 3323 ; Col: 24 	
00005243	84.81803894	[16672] MM5 [16052](R) Synchronize: Preparing playlists	
00005244 84.82326508 [16672] MM5 [2576](R) MediaSync: uploadPlaylists: 0/0

There is a difference of two columns in the container table (this seems to be where playlist objects are stored?) of the MediaLibrary database between the iPhone on iOS 15.2 and the iPad on iPadOS 14.4.2, for whatever that is worth.
Lowlander
Posts: 52034
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Playilsts not syncing to iPhone on iOS 5.2

Post by Lowlander »

Which Build (Help > About) of MediaMonkey are you using and are you sure Playlists are selected to be Synced on the Sync List? If 5.0.2.2531 please attach the full log of the Sync to a Support Ticket.

That will help a developer analyze why this happens in your setup.
molex
Posts: 6
Joined: Mon Jan 03, 2022 4:54 pm

Re: Playilsts not syncing to iPhone on iOS 5.2

Post by molex »

Yes, I'm sure the playlist is selected. Syncing the same way to ipad works, including playlists.

I'm using 5.0.2.2531, I have created a support ticket with full log and iTunes_Control data.
Lowlander
Posts: 52034
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Playilsts not syncing to iPhone on iOS 5.2

Post by Lowlander »

What ticket number? I'm unable to locate a ticket for it.
molex
Posts: 6
Joined: Mon Jan 03, 2022 4:54 pm

Re: Playilsts not syncing to iPhone on iOS 5.2

Post by molex »

I’m sure I created it, but maybe there was some additional submission step... I cannot see it in my ticket view either. I’ll create a new one.
Lowlander
Posts: 52034
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Playilsts not syncing to iPhone on iOS 5.2

Post by Lowlander »

It may have failed if the attachment is too large. In that case upload it to a fileshare like OneDrive and include the link to the shared file in your ticket.
molex
Posts: 6
Joined: Mon Jan 03, 2022 4:54 pm

Re: Playilsts not syncing to iPhone on iOS 5.2

Post by molex »

I tried to create a new ticket four times with two different browsers and two different accounts, and I just get a spinning icon when submitting the ticket. Is there some kind of problem with the ticket system, or is it just me?

No attached files in the ticket, only Ufile URLs.
Peke
Posts: 15029
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Playilsts not syncing to iPhone on iOS 5.2

Post by Peke »

Hi,
I checked and e normally receive Tickets from users both new and one that already posted on forum.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Peke
Posts: 15029
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Re: Playilsts not syncing to iPhone on iOS 5.2

Post by Peke »

Hi,
I created Ticket for you. can you please check if you can access it?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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molex
Posts: 6
Joined: Mon Jan 03, 2022 4:54 pm

Re: Playilsts not syncing to iPhone on iOS 5.2

Post by molex »

Thank you Peke.

I have updated the ticket with information on versions and links to debug log and iTunes_Control-zip.
Peke
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Re: Playilsts not syncing to iPhone on iOS 5.2

Post by Peke »

Hi,
Great, assigning Ludek to Ticket for analyze.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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molex
Posts: 6
Joined: Mon Jan 03, 2022 4:54 pm

Re: Playilsts not syncing to iPhone on iOS 5.2

Post by molex »

If anyone else finds this post after having similar problems:

My problems seem to have come from a corrupted device profile. Unplugging the phone, removing the iphone device in MediaMonkey and recreating it by plugging the phone back in solved the problem.
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