Error trying to install 5.0.4.2659 Beta

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Deadcool
Posts: 92
Joined: Sat Apr 07, 2018 6:07 pm

Error trying to install 5.0.4.2659 Beta

Post by Deadcool »

I had been running 5.0.4.2657 this morning, but made sure it was exited before running the install for 2659. However, during install I'm getting this error --

C:\App\MediaMonkey 5\MMHelper.dll

An error occurred while trying to replace the existing file:
DeleteFile failed: code 5.
Access is denied.


I tried Retry, but got the same error. Did 2657 not unload completely?
dtsig
Posts: 3506
Joined: Mon Jan 24, 2011 6:34 pm

Re: Error trying to install 5.0.4.2659 Beta

Post by dtsig »

did you check task manager to see if there are any MediaMonkey still showing?
Where's the db and ini stored
Reporting Bugs
Where tags are stored

Not affiliated with MediaMonkey ... just a RABID user/lover
DTSig
Deadcool
Posts: 92
Joined: Sat Apr 07, 2018 6:07 pm

Re: Error trying to install 5.0.4.2659 Beta

Post by Deadcool »

did you check task manager to see if there are any MediaMonkey still showin
Yes, it was not showing. I rebooted and that appears to have cleared it up.
Lowlander
Posts: 53310
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Error trying to install 5.0.4.2659 Beta

Post by Lowlander »

It means the system still has a lock on the file, a reboot would fix that: https://www.mediamonkey.com/support/kno ... or-code-5/
Rob_S
Posts: 317
Joined: Wed Mar 10, 2021 1:53 pm

Error Installing 2660 over 2659

Post by Rob_S »

My install of build 2660 would not proceed past where it said cannot copy file "MMHelper.dll" so after first checking for any residual MM5 instances in task manager and finding none, and a few retries with the same error, I went into the program file folder and renamed the old copy of the file which I was able to do in explorer.

Having done that, the installation proceeded and completed and is working fine so far. The only other thing was it deleted my pinned taskbar icon for MM5, so I had to re-pin it.
Using build 5.0.4.2661 on Windows 10, HP laptop
Deadcool
Posts: 92
Joined: Sat Apr 07, 2018 6:07 pm

Re: Error trying to install 5.0.4.2659 Beta

Post by Deadcool »

I had the same problem installing build 2960. That's two consecutive updates I've tried installing that are having this problem. Nothing else on my system has changed.
Rob_S
Posts: 317
Joined: Wed Mar 10, 2021 1:53 pm

Re: Error trying to install 5.0.4.2659 Beta

Post by Rob_S »

Appears to be same error, posted separately.

https://www.mediamonkey.com/forum/viewt ... p?t=102509
Using build 5.0.4.2661 on Windows 10, HP laptop
Peke
Posts: 15748
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Error trying to install 5.0.4.2659 Beta

Post by Peke »

Hi,
File was locked by Windows.

You can use free LockHunter to detrmine what is locking the file.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Peke
Posts: 15748
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Error Installing 2660 over 2659

Post by Peke »

Hi,
Hi,
File is most likely locked by Windows or some other app.

You can use free LockHunter to determine what is locking the file.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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How to add SCREENSHOTS to forum
Rob_S
Posts: 317
Joined: Wed Mar 10, 2021 1:53 pm

Re: Error trying to install 5.0.4.2659 Beta

Post by Rob_S »

No problems installing 2660 or 2661
Using build 5.0.4.2661 on Windows 10, HP laptop
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