Bunch of my music is suddenly in Dead Links
Moderator: Gurus
Bunch of my music is suddenly in Dead Links
Hey.
So I just tried playing a song in MM4 and it couldn't find the file.
I went over to the Deal Links section and found that there are 345 songs there! This is sudden. I've listened to this much of this music recently and I haven't changed anything.
I'm looking in my Windows folders, and the music is still there. The paths look correct (see screenshot).
What can I do to quickly fix this?
https://imgur.com/a/ZzoQtVl
So I just tried playing a song in MM4 and it couldn't find the file.
I went over to the Deal Links section and found that there are 345 songs there! This is sudden. I've listened to this much of this music recently and I haven't changed anything.
I'm looking in my Windows folders, and the music is still there. The paths look correct (see screenshot).
What can I do to quickly fix this?
https://imgur.com/a/ZzoQtVl
Last edited by Lowlander on Mon Dec 12, 2022 12:20 pm, edited 1 time in total.
Reason: Moved to correct forum
Reason: Moved to correct forum
Re: Bunch of my music is suddenly in Dead Links
Do the files still play in MediaMonkey? It looks like the Paths are the same. Does this still happen after a PC restart?
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Lowlander (MediaMonkey user since 2003)
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Lowlander (MediaMonkey user since 2003)
Re: Bunch of my music is suddenly in Dead Links
Nope, MediaMonkey doesn't play any of these 345 files. But they are all present in Windows Explorer, and all their paths look correct. Restarting didn't fix it.
Re: Bunch of my music is suddenly in Dead Links
I just noticed a common thread. Nearly all of these 345 files have special characters in their tag info (see image). Like characters with umlauts (ä). But, again, this is not new. I've always had these in my library.
https://imgur.com/a/ZTv9BIE
https://imgur.com/a/ZTv9BIE
Re: Bunch of my music is suddenly in Dead Links
That should be no issue, I'd still recommend comparing Paths as it's likely there is a difference.
I assume the files from File Explorer play without problem when opened with MediaMonkey?
I assume the files from File Explorer play without problem when opened with MediaMonkey?
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Lowlander (MediaMonkey user since 2003)
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Lowlander (MediaMonkey user since 2003)
Re: Bunch of my music is suddenly in Dead Links
No, special characters are definitely the issue here.
Examine these 3 screenshots. MediaMonkey finds every song in the album except those with special characters. The paths are all matching.
- Track 07 of Beuna Vista Social Club is the only track in the album with a special character, and MM can't find it
- Track 04 of Black Holes and Revelations is the only track in the album with a special character, and MM can't find it
- Track 05 of Crack-up is the only track in the album with a special character, and MM can't find it
https://imgur.com/a/kWueZRw
Yes, the files play using other media players.
Examine these 3 screenshots. MediaMonkey finds every song in the album except those with special characters. The paths are all matching.
- Track 07 of Beuna Vista Social Club is the only track in the album with a special character, and MM can't find it
- Track 04 of Black Holes and Revelations is the only track in the album with a special character, and MM can't find it
- Track 05 of Crack-up is the only track in the album with a special character, and MM can't find it
https://imgur.com/a/kWueZRw
Yes, the files play using other media players.
Re: Bunch of my music is suddenly in Dead Links
Special characters is not a known issue and always has worked for me. I can confirm that the files are not listed in Dead Links on MediaMonkey 5.
If you can reproduce with MediaMonkey 5, then please capture the loading of Dead Links in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643
The developers can then troubleshoot this with MediaMonkey 5.
If you can reproduce with MediaMonkey 5, then please capture the loading of Dead Links in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643
The developers can then troubleshoot this with MediaMonkey 5.
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Lowlander (MediaMonkey user since 2003)
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Lowlander (MediaMonkey user since 2003)
Re: Bunch of my music is suddenly in Dead Links
I am using MM5 already. Only just realized I'm in the wrong forum.
Re: Bunch of my music is suddenly in Dead Links
In that case please capture the loading of dead links in a debug log as requested above.
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Lowlander (MediaMonkey user since 2003)
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Lowlander (MediaMonkey user since 2003)
Re: Bunch of my music is suddenly in Dead Links
Have you tried to add/rescan your files? Does this find any of them?
I have lots of files with special characters in filenames and in tags, and these all load and play just fine. To clear up the issue of special characters in your tags, if you have or download another tag editor, and change them, what happens?
Also, what happens if you right click the file in windows explorer, and select "play in mediamonkey"?
I have lots of files with special characters in filenames and in tags, and these all load and play just fine. To clear up the issue of special characters in your tags, if you have or download another tag editor, and change them, what happens?
Also, what happens if you right click the file in windows explorer, and select "play in mediamonkey"?
Using 5.1 LATEST alpha or beta build on Windows 10, HP laptop, managing 13k tracks
Re: Bunch of my music is suddenly in Dead Links
Well, I got as far as installing the debug version. When I open it, I get these messages, and then it hangs.
https://imgur.com/a/1QzZjHv
https://imgur.com/a/1QzZjHv
Re: Bunch of my music is suddenly in Dead Links
Anyway, I just completely uninstalled MM5 and reinstalled it. Then I rescanned my library. The dead links are all fixed now.
I just resynced my phone, and it added all the missing songs with special characters.
Sorry, I don't have the time or energy to collect and send logs properly, but it was definitely something with special characters. It's the only thing those 345 songs had in common.
I just resynced my phone, and it added all the missing songs with special characters.
Sorry, I don't have the time or energy to collect and send logs properly, but it was definitely something with special characters. It's the only thing those 345 songs had in common.
Re: Bunch of my music is suddenly in Dead Links
As it works now and is not reproducible by others we'll consider it some corruption in the install.
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Lowlander (MediaMonkey user since 2003)
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Lowlander (MediaMonkey user since 2003)