MMW5.04.2690 Crashes

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Hogola
Posts: 11
Joined: Sun Mar 28, 2021 2:10 am

MMW5.04.2690 Crashes

Post by Hogola »

Hello,
I need some help if possible, MMW5.05.2690 keeps on crashing with a external exception in module Kernelbase.dll at 001484F2. External Exception E0000008
When the crash happens it is unrecoverable, no safe start possible just end-task via task-manager, the worst thing about all this is that I am cleaning up my collection and as a result lots of changes and deletes take place. After every crash a clean restart I am starting from scratch as the neither database was updated nor the files which should have been deleted (on disk) are still there i.e. not deleted or even changed ..

Which I find rather disturbing, happy to past whatever is needed to solve the issue

Thanks Thomas
Peke
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Re: MMW5.04.2690 Crashes

Post by Peke »

Hi,
Please try to install latest from http://www.mediamonkey.com/forum/viewto ... 86639&sd=d as we fixed several crashes in MM 5.1.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Hogola
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Re: MMW5.04.2690 Crashes

Post by Hogola »

Peke,

thank you, I will try and revert back to you.

Thomas
Hogola
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Re: MMW5.04.2690 Crashes

Post by Hogola »

Peke wrote: Mon Jul 17, 2023 9:42 am Hi,
Please try to install latest from http://www.mediamonkey.com/forum/viewto ... 86639&sd=d as we fixed several crashes in MM 5.1.
Peke
I can confirm the that the app got most certainly faster and it seems also a lot more stable, but unfortunately the issue persists even so it seems to take a little longer before it crashes. Same remains that the a restart only closes the window but the processes remain running/hanging i.e. a Task-Manger termination is necessary.

Sorry for not been able to give better news.

Cheers Thomas
Peke
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Re: MMW5.04.2690 Crashes

Post by Peke »

Hogola wrote: Tue Jul 18, 2023 5:34 am Sorry for not been able to give better news.
Any news is good news, so can you please create ZIPPED log file as described HERE and we should be able to see what is going on once ZIPPED log is attached to Support ticket
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Hogola
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Re: MMW5.04.2690 Crashes

Post by Hogola »

Peke,

raised support ticket & send 20/07/2023 dmp-file and today 21/07/2023 a complete debug-log after crash via MMW5 referring back to the original ticket raised in the comment section..

Hope that helps, thanks Thomas
Peke
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Re: MMW5.04.2690 Crashes

Post by Peke »

Hi,
DMP file usually only point to Windows state not MM state, that is why log will show more.

I see it already assigned to dev.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Hogola
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Re: MMW5.04.2690 Crashes

Post by Hogola »

Peke,

OK, you need anything else from me just me kmow.

Thanks Thomsd
bdshasta
Posts: 23
Joined: Wed Sep 29, 2021 10:43 pm

Re: MMW5.04.2690 Crashes

Post by bdshasta »

Sorry to resurrect this but I'm actually curious what the devs actually found here? This constant crashing of MM5 continues to hound my own instance for many months, perhaps a year. Same symptoms as above, I have to manually kill mediamonkey.exe and mediamonkeyengine.exe processes.

I'm currently running 5.1.0.2832, but this issue has persisted across all MM5 versions for me. I know you're going to ask for debug logs, but the previous user in the ticket submitted them so I'm just curious what was found to be the issue from those to possibly help point me in the next troubleshooting direction.
Lowlander
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Re: MMW5.04.2690 Crashes

Post by Lowlander »

A) The current beta build is 3021: https://www.mediamonkey.com/forum/viewt ... 86639&sd=d, so you want to try this newer beta.

B) If crashing continues do capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643
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