I can not register on new pc, can not log in, ect

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random_user
Posts: 2
Joined: Sun Jun 02, 2024 3:46 pm

I can not register on new pc, can not log in, ect

Post by random_user »

have been using mm5 since April of 2023.
added a new pc
tried to add the user name and key, copied and pasted directly from my email
this does not work
go to my account to contact support and can not log in
go to forgot password because i have no idea what i am doing wrong at this point.
my email does not exist even though i am looking at the MyCommerce order no
can not contact support unless i sign in
wondering where i went wrong in my life up to this point.
Lowlander
Posts: 57028
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: I can not register on new pc, can not log in, ect

Post by Lowlander »

The MyCommerce login and MediaMonkey Forum/Support login are 2 fully separate accounts. You may have never created a MediaMonkey account.

Are you copying the License Username, normally your full name? See: https://www.mediamonkey.com/support/kno ... key-usage/
random_user
Posts: 2
Joined: Sun Jun 02, 2024 3:46 pm

Re: I can not register on new pc, can not log in, ect

Post by random_user »

i am copying my user name and key directly from my email. i should be able to download media monkey on the new pc i bought and then copy and past my under name "full legal name" and user key. when i do i get a message saying my information is incorrect and i should copy and paste which is exactly what i am doing.
Lowlander
Posts: 57028
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: I can not register on new pc, can not log in, ect

Post by Lowlander »

Please contact Sales Support with your Order Number for assistance.
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