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Re: Unable to cast audio [#15477 #18372]

Posted: Thu Feb 03, 2022 2:27 pm
by D-Ray
Lowlander wrote: Thu Feb 03, 2022 2:02 pm Try rebooting the Chromecast device and your router.
Now works. I don't know anymore. Haha. Thanks

Re: Unable to cast audio [#15477 #18372]

Posted: Sat Feb 12, 2022 11:31 pm
by CraigG
Another report for the new version of MM.

Same issue: https://1drv.ms/u/s!AoM1UrOaoKUMlJterKr ... g?e=Rb5TMr

Re: Unable to cast audio [#15477 #18372]

Posted: Mon Feb 14, 2022 1:10 pm
by Ludek
So does rebooting your device and your Chromecast device help?

In the log I see that the Living room speaker suddenly stopped replying our messages after hours of playing --- so MM5 saw the device as "inaccessible", shown it in the toast message, stopped and switched to Internal Player. Does switching back to Living room and initiating playback resolves the issue? Or MM5 needs to be restarted? Just wondering whether it could be instance of issue https://www.ventismedia.com/mantis/view.php?id=18682 (although can't see this in the log).

Re: Unable to cast audio [#15477 #18372]

Posted: Mon Feb 14, 2022 3:28 pm
by CraigG
Usually I just re-select living room speaker and after 1-2 tries it works again.

I don't know what the logs tell you but, from my perspective, this is the same issue there has always been.

I've rebooted Chrome several times.

Re: Unable to cast audio [#15477 #18372]

Posted: Mon Feb 21, 2022 10:58 pm
by CraigG
Latest report with the latest version of MM.

This time the laptop had already gone to sleep by the time the last song had finished playing on Google Cast

https://1drv.ms/u/s!AoM1UrOaoKUMlJ8iyog ... Q?e=kqi5QF

Re: Unable to cast audio [#15477 #18372]

Posted: Tue Jan 31, 2023 12:18 am
by CraigG
Hi team

I have started using Remote Speakers Output:

https://www.mediamonkey.com/addons/brow ... ay-output/

This also seems to stop casting aftger about 10 minutes. I suspect it is allowing the laptop to go to sleep?

Re: Unable to cast audio [#15477 #18372]

Posted: Tue Jan 31, 2023 5:59 pm
by Peke
Hi,
Go to device manager and see if your Network adapters are set to go to power down mode.

Re: Unable to cast audio [#15477 #18372]

Posted: Mon Feb 06, 2023 8:29 pm
by CraigG
All appear to be off so no device can turn the computer off.

What seems to happen is the music will stop every 10 minutes or so. When I check the computer the WiFi is off and the computer is asleep. I can't confirm which goes first.

Shall I use that debug tool to record activity?

Re: Unable to cast audio [#15477 #18372]

Posted: Mon Feb 06, 2023 8:57 pm
by Peke
Hi,
May I suggest that you open support ticket so that we can go into more PC specific setting details that not for public forum?

Re: Unable to cast audio [#15477 #18372]

Posted: Mon Feb 06, 2023 9:08 pm
by CraigG
How do I do that? The Support page leads me back to the same forum.

Are you no longer using this same forum for testers?

Re: Unable to cast audio [#15477 #18372]

Posted: Mon Feb 06, 2023 9:36 pm
by Lowlander
You should be able to open a ticket at: https://www.mediamonkey.com/support