Media Monkey 5 Hangs at Logo Display

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KSci
Posts: 1
Joined: Sun May 22, 2022 7:53 am

Media Monkey 5 Hangs at Logo Display

Post by KSci »

I upgraded from MM 4 using my lifetime Gold membership. It worked for a time, but now, when I start MM 5 (latest download), the square black logo displays in the middle of my screen, apparently forever using 3% of CPU. I have to kill the process to get rid of the always-on-top logo. I uninstalled and reinstall yielding the same result.
Windows 11 (but problem started under windows 10)
Help will be greatly appreciated.
KSci
Peke
Posts: 17457
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
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Re: Media Monkey 5 Hangs at Logo Display

Post by Peke »

Hi,
Can you please install on top latest MM5 debug build from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d and follow steps to supply us debug log as described here https://www.mediamonkey.com/forum/viewt ... 30&t=86643

Also you can try to install latest MM5 as portable (select portable installation) and then allow it to import MM4 library and see if that works.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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randy_haynes
Posts: 1
Joined: Tue Jul 19, 2022 8:25 am

Re: Media Monkey 5 Hangs at Logo Display

Post by randy_haynes »

I am experiencing the same problem. I have used MM4 and life gold member for several years. I downloaded MM5 and it worked fine for a while. This weekend I paid for gold and shortly after I entered the activation it would no longer load, just the logo splash screen. I have uninstalled and reinstalled several times. After a fresh install upon first load it asks if I want to use the MM4 database. I select yes and at first it seems to be working. In the usr/app/data/roaming directory I can see the database being built. However it eventually stalls. After that anytime it is loaded it stalls on the logo display. MM4 is still fully functional.
Peke
Posts: 17457
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Media Monkey 5 Hangs at Logo Display

Post by Peke »

Hi,
Have you opened support Ticket?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Lowlander
Posts: 56491
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Media Monkey 5 Hangs at Logo Display

Post by Lowlander »

Have you tried the noGPU bat solution: https://www.mediamonkey.com/support/kno ... wont-open/
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